Overall Ratings & Reviews Sonesta Simply Suites Houston CityCentre I-10 West

All good..

Quick regi

Great location and lovely staff all that I needed

It was a good experience.

The front desk person was so nice. She gave me a first floor room because the elevator was broken. My room had a very strong smell like it was covering up something. The bathtub stopper didn’t work and I saw a roach crawling on the floor and a dead spider stuck to one of the towels. There was a group of men hanging out in the parking lot in a mini Van drinking. My plans got canceled unexpectedly and I left. The smell was giving me a headache. It was that bad. For $130 I expect more. This felt like a $70 hotel. The bed did look nice and was comfortable.

Staying at the hotel was very relaxing, considering I-10W’s construction and lane closures. I want to pack the bed up and take it with me….All in all, we’d definitely stay here again. Kitchenette was perfect! And the evening manager, Dee was very pleasant and accommodating.

the SHOWER DID NOT WORK AND THE PLUG FOR THE TUB DID NOT WORK!!!!! I did tell the front desk

I didn’t like that there was a deposit that wasn’t told to me until I got there then I had which rooms cuz the one I was given was next to 4 different rooms that had dogs and I don’t mind dogs but that was just to much…then they refused to give me a receipt when I left…I just didn’t appreciate a lot of stuff and was very disappointed and will not go back…

Super close to the Houston City center

Close to good amenities

Very nice staff and quiet place

The pictures are NOT accurate at all. Especially for the high price. Scary/

Great area

I enjoyed my stay, I love the suites!

Property/housekeeping claim that my boyfriend was smoking because the smoke the detector was already out of place and was under the reclining chair prior to entering room. it was also ashes all around and on top of the air conditioner. But because we didn’t say anything once we requested the room to be clean… the housekeeping lady walked in with her phone taking pics we’re at fault and had to leave early/no refund. Plus was charged $250 fee.

The lady upfront was really nice

The hotel lacked in basic amenities.

Property Manager Jennifer. Very hospitable

Just an older hotel and wasn’t expecting that. The staff was great and room was semi okay for our stay.

Was surprised