Great location. Areas of service - valet, bar and restaurant- were under staffed during McGill convocation week which must be one of the busiest weeks at the hotel

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This is a pretty property and my room was quiet and lovely. There was a problem with the drain plug in my room ( 1215) though, so I couldn’t take a bath like I had hoped after many miles of walking . My room coffee maker in the morning was also not working properly which was a disappointment - but the coffee the hotel offers in the morning made up for that . Hotel staff were fantastic ! Linens and bed were top notch ! And location can’t be beat ! Overall , I’m glad I had the opportunity to experience this hotel ,

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There was some towels missing but aside from that loves our room and loved the property- great lovcation

It’s old hotel and bathrooms need to be updated. Coffee machine was broken

Great location . Average hotel with few amenities and mid range pricing .

The room was clean and accommodating as expected.

The hotel was beautiful, clean amd fairly well maintained. The staff were very friendly amd helpful. The spoke very good English. The view from the 26th floor was spectacular!

Great stay, met our needs

Rudely greeted when I arrived a few hours early and was told that a room was available, I thought "great" before I was told that I would have to pay $50 extra. I declined and did not appreciate being lectured how this was common hotel policy everywhere (not true).

C

Valet Parking was a breeze! Thank you!

Vraiment bien

The staff were great but the hotel is tired and the rooms need a good cleaning. Our bathtub did not hold water, the marble around it was separating and had mildew issues. There was peeling wallpaper in the bathroom and the linens were stained.

Great location, very clean!

Nice hotel. A little dated but great location and experience

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Will stay here again, lovely hotel great location beautiful view of Mount Royal, perfect size family suite

Wonderful staff. Tried their very best. Clearly management and/or policy issues. Two of the five nights they forgot to clean the room. In the bar area, again wonderful and kind staff, but system issues. Took 30 minutes to get the check, then the check was incorrect as it was for a different table, and then an additional 20 minutes to wait to get the correct check. Breakfast area in the morning had to wait 20 minutes for a table. Restaurant was only half full. Half the table were not cleared, so there was no where to sit in a half occupied restaurant. All told, every staff member were kind and caring. Felt like the hotel was in transition of some kind and for the price we paid for a king suite, the service was less than what we expected.