Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.

Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.

It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.

Este es un hotel pequeño, no vale la pena el all inclusive para nada, la comida no es buena. Solo el desayuno es muy bueno. Beatriz quien hace los omelets sabrosos fuera de eso nada más. Este hotel lo sostienen sus empleados ya que tienen exelente servicio al cliente y nada más por eso volvería. Mis más destacado fueron René en la barra de la playa, wow wowo !! Francisco en el restaurante. Ángel me preparaba el mejor café junto a Alejandra. En fin el hotel nesecita amor e invercion de infraestructura definitivamente. La piscina le URGE MANTENIMIENTO. La playa pues es solo para foto. Vuelvo y repito EXELENTE EMPLEADOS POR ELLOS VOLVERÍA MIL VECES MÁS !!!! Le quitas eso al hotel lo puede cerrar.

If you are looking for some place not so expensive you can stay here and visit all the other 4 other resorts owned by them. You can take free shuttle to go there for day! They even let you eat there. This property isn’t on the beach, sandy water but more like a bay side. I have been to Cancun many times and this was by far the worst with food options. I wasn’t impressed. Breakfast should have protein… The childcare was another problem bc they don’t really have good energy for the kids! I felt the DJ guys wanted to hang out in the kids zone! We couldn’t get massage bc the kids zone hours were UNKNOWN! I don’t feel the energy was there for good entertainment. Sucks for them bc I usually tip really well at the end. The rooms were older but clean!

I came from one of the sister resorts - Ocean Marina and this resort was not nearly as nice, food was limited and not very good and the staff was not nearly as friendly as the staff at the marina resort. There was no room service here and I was "not allowed" to get a plate to go to my room. The gym was very small. I would not go back here after being at the other sister resorts (Marina and Royal).

The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.

The beach to small the staff ok

Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.

Small

Beatifull and confortable

I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.

The three daily event coordinators were absolutely amazing

The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏

Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.

The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.

Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.

This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.