Overall Ratings & Reviews Holiday Inn Express GREENVILLE by IHG, an IHG Hotel

This was a trip that occurred over graduation weekend and Mother’s Day…so had to pay a much higher price…understandable but not really worth it. The hotel is currently undergoing renovation. Although some areas were completed, my room was not done yet. Though relatively clean, there were rust stains in the bathtub. And the pool was not usable with all the debris in it. HOWEVER, the front desk crew over the weekend were all very nice. I also appreciate the effort that was put into the gift bags in honor of graduation ceremonies.

Bed too high to get in and out of easily and commode too low for older people.

Great service and location!

Everything and staff was great

Friendly people at front desk, easy check in. Room was clean. Area around the hotel- not as great.

Stayed there 3 nights, had to have my card rekeyed every evening Spare blanket had a yellow and hard stain on it that looked like it was never washed and put away. Requested it be taken and cleaned, never was. A lot of traffic noise Staff very friendly

Not a great experience subpar. Construction sucked pool extremely dirty appearance not great.

In the middle of a renovation (that wasn't disclosed), the lobby was a mess, breakfast was in the conference room, and there was a middle of the night fire alarm that was a byproduct of all of the construction. Not the best stay.

It would have been all 5 stars but the facility was under renovation and it was a bit chaotic in the lobby area. But the wonderful staff made up for that.

Hotel was close to university so easy to get to campus for visit. Unfortunately it was being remodeled, so a little clunky and the room we had clearly had a smoker in it prior to our stay as it still had a nicotine aroma. I didn't bother to try and switch rooms as we didn't stay long.

The hotel is under renovations (not advertised when booking) so it was a mess. We booked a double room and got a king. First night we had an ice cold shower. When I brought this to front desk attention they just said “oh yeah due to the renovations you might have to run the water for 10-15 minutes first”. We did get changed to a different room the second night and that shower didn’t drain. We were right across from the elevator and woken due to the constant noise. Front desk offered me IHG points (not interested). I almost always stay at a Holiday Inn Express and this was the worst one.

Construction

Construction going on on that floor. Construction film in the air.

Wasnt notified anywhere on the site or Expedia that this hotel is under constriction. The toilet was broken, the phone dodnt work and the door was broken and open when I arrived. Front desk and manager stated they would move me to another room when o came back from my conference. No one passed on the information to the next shift. The next shift was barely able to find me another room. In the end, they did comp me for the second night.

Everything was great. The hotel was under construction and we didn’t know about that, but other than that, everything was great.

thIs property was under construction and I did not know until I check in was trying to relax on a Saturday before I had to leave out and the drill and the noise from the construction drown out the television not to mention they put us on the same floor as the people doing construction alse their was only one elevator working

Although they were doing construction, it was still a great stay. Our room 308 was one of the newly renovated ones. Super spacious and clean! Beds were new and comfortable. As soon as you walk in they greet you and the lobby smelled really good. We did have a little trouble with the room door and another guest but it was addressed quickly and respectfully. We came to visit family for the weekend and look forward to staying again. Also the manager Ebony was great!

Renovations were being done so it was in a little disarray. Bed slept very good and the room was clean. The staff were very nice and friendly.

The hotel is currently under heavy heavy heavy renovations. When we checked in, we were warned that we may or may not have warm water. It just would have been nice to know ahead of time. Or to have a discount on the room fee to compensate for what felt like sleeping in a construction site. Our beds were clean and cozy but there were lots of long hairs all over the bathroom floor and toilet and sink. The staff were kind and attentive but limited in what they could do to make it right.

No Hot Water! I had booked this property for a number of days, understanding that it is under renovation. I didn’t expect that there would be no hot water for my entire stay. Half of hotel without hot water. I ended up staying one night. The new room was excellent. The staff was excellent. Great location. Management should not be booking rooms without hot water. Especially when there were senior citizens in my party of multiple rooms. I expect better from the Holiday Inn Brand. Will stay with them again once renovations are completed.