I arrived at 2:30 AM after a delayed trip. Office was closed and dark. Wmergency number posted for 'After Hours' service. Reservation said check in was any time after 3pm. There was no note that the office would close, and not open until the next day. Called main, and Emegency numbers, no answer. Chatted with Hotels.com, they also could not get anyone. I was gorced to make another reservation at another hotel. They actually had the neeve to charge me for NO SHOW.