Overall Ratings & Reviews Extended Stay America Select Suites - Des Moines - West Des Moines

Clean room with everything we needed.

This hotel is misrepresented in the app. Rented this unit studying full kitchen however there were no dishes, pots pans glasses silverware nothing. If you want it plate paper plates anything you have to purchase them from the front desk in a package. Or go to another store and buy your own. Was really inconvenient we were intending on cooking. Had to spend on budgeted funds to eat out. There were only two sets of towels for three adults on the reservation. There was no bedding for the sofa bed. I asked for bedding and did not get any so we could not pull out the sofa bed very inconvenient. I was not happy with this hotel. I was advised by staff that this past October 2024 they no longer were a hotel they have been transitioning no have transitioned into housing units.

Bad smell. Holes in the sheets Inconsiderate front desk staff. I had to wait 20 mins to get let in to the front door a room because my key kept deactivating.

Friendly staff. Clean. Sink stopper was broken and tub Leaked.

Property maintained. Service was adequate.

It was fine but if you wanted dishes or towels it was extra

I liked being close to my daughters home however the hotel was noisy with slamming doors and loud tvs

It was fine. Pull out mattress was not great, kitchen facilities a little banged up. Needing a room for one night though it served it’s purpose.

There were lots of migrant families

The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient

The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.

The minute we walked into our room there were a swarm of bugs crawling out of the baseboard and in the bathroom. There were 2 towels for 5 people. A kitchenette with no supplies. There was a foot print on the sheets of our bed.

My wife and i were going out to eat dunner and thats when we noticed thr fire dept in front. Hall was full of smoke but no fire alarm went off to warn us. Smoke inhalation is very dangeriuse also.

Unable to use AAA

Noisy. NO coffee. Vending machine food and soft drinks only. Very helpful front desk person! Room and linens very clean.

Great for the price. Have stayed at this hotel three times now and it’s been great!

Check in and out went perfect. Room was way out dated but everything worked so no complaints. Only real “issues” we had was the complimentary breakfast was just oatmeal or a muffin and the “free use of nearby gym facility” was literally just their on site gym which was just a bike and treadmill. Overall it was fine and would stay again.

Nice

Nice, clean room. Comfortable. TV remote didn't work. At check-in I waited 5-10 minutes, no one there. No bell to ring. Monitor showed me standing there. Knocked on counter, no response. Knocked louder, no response. Thought I heard taking behind the door. Knocked really loud, someone came, but no apology, and barely acknowledged. I apologized for knocking so loud, no response. Got me checked in, finally started thawing out. Maybe she was embarrassed.

Elevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.