Overall Ratings & Reviews Holiday Inn Express Charleston by IHG

Location was good, a Ruby, Tuesday restaurant next-door other restaurants nearby. When we arrived I requested room on the first floor due to my wife’s illness. I was told there was none available so we went to the second floor. We got there unpacked and turned on the air conditioning. Almost immediately there’s a strong odor coming from air-conditioning unit that smelled horribly close to urine. I went to the front desk and report the issue. I was told that there was no other rooms available. Another staff member I assumed might’ve been a manager overheard the conversation and went to the room with me. The moment she entered the room. She smelled it and told me to follow her back to the lobby. Miraculously they found a room on the first floor, which is available.🤔 I don’t know if that’s some kind of policy where they would hold back a room for emergencies, but I don’t care if a personal room is available when I asked for it initially it should’ve been granted. The room is average. The breakfast is subpar.

Clean and great area close to everyhting

Location.

This location was very convenient to our destination

Clean room and very nice front desk staff. Bed was comfortable and clean. Hotel is generally clean in the hallways but furniture looks scuffed up. Good price for a clean room in a safe area. Only one elevator that was slow.

Staff was very friendly and the breakfast offered numerous options.

Very nice staff all around. Building/ hallways seemed dingy. The rooms were clean but out dated decor.

You can tell this is an old hotel that has been remodeled. The AC controls are on the unit attached to the window. There was hair in my shower, but overall was a nice place to stay. Staff was nice and breakfast was good.

friendly staff

Staff was accommodating. Breakfast was decent. Lobby had a good bright space. Shampoo, conditioner, soap, and lotion was all dove products, which I enjoyed.

Very clean rooms and soft bed.

Good visit .

property was a bit warn out. convenient to downtown.

Very clean and easy check in

Very good location and very helpful staff.

A little dated but perfect for exploring. Clean eating areas, polite staff and spacious rooms.

Friendly staff. Good breakfast good location

for the money it was just Ok nothing great about it

It was in a good location, staff was friendly and helpful, breakfast was above average and well managed. The facility could move to 5 stars with a little update, inside and around pool area. We would stay there again without hesitation!

The staff is very professional and kind. The breakfast was delicious. Enjoyed my stay there.