Staff were very friendly & attentive. Room was perfect for a 1 night stay. Location was very good with bars & restaurants close by. Handy close to tube station as well. Peaceful location as it was set off the main road.

Upsides: staff pleasant, clean, lots of hot water in the shower, great location, lovely architecture. Downsides: amenities limited; room small and basic. Room service dish not as advertised. Lift not working so climbed up 5 tall flights of stairs to small bedroom. Had to come back down to pick something up and up again - 15 flights of stairs .. thank goodness i'm not too old to do it and had my back op a couple of years back! No advice sent out before arrival and I checked in to the hotel at 9.30pm. Not appreciated.

Room was nice, staff were helpful, bar was pleasant, location was good. Unfortunately the lift wasn't working, and our room was on the 4th floor, which was a struggle for my husband who has knee problems. If it weren't for that, it would've been 5 stars

It was a great stay inn the right part of London. A pity the lift wasn't working. Room wasn't made up until the afternoon and the shower was a challenge, could have done with a shelf because impossible to bend over without opening the door. Staff friendly and helpful.

The cooked breakfast was poor. Wasnt fresh and the bacon and eggs were awful. Fruit salad was nice and so was the bread. The hotel was way overheated. The mattresses are old and need changing. The bathroom isnt very clean with lime deposits and hair remains.

Polite, friendly staff - nothing was too much trouble. Restful lounge bar, easy to come back to during the day for a cup of tea. Welcoming, clean hotel - I would definitely stay there again.

Room furniture was old. Most uncomfortable bed I’ve ever slept on at a hotel. Elevator was not working. Left a night early because of the poor quality. The only redeeming quality was the location and the niceness of the staff

Clean room, very large bed, great location It was 3 degrees outside but somehow the whole hotel was absolulety boiling Lift was broken so there was a lot of stairs to go up

Lovely stay

room was good, staff were excellent

Staff were lovely

The room was very clean and staff very hospitable.

Lovely little hotel. Everything was dpot on and thexstaff were wonderful.

Staff very pleasant

The room is the tiniest I have ever been in! You can open your suitcase only by laying it on the bed. The elevator was tiny, like in a doll house. Very claustrophobic. The hotel itself is very clean, smells nice, with lovely toiletries.

The staff were very friendly and helpful. The room was clean and warm. Sadly the beds were too hard and not comfortable.

Superior room was too small for my liking but second day was given a larger room which was much better but it was the room temperature was too cool and the air conditioning didn’t seem to be working. I had to wear a polo shirt to bed to keep myself warm. There was also some road traffic noise earlier morning. Breakfast was good. I had grilled chicken in the restaurant one evening and it was lovely. The staff were all very friendly and accommodating. I might stay there again but I would book an executive room.

The room was fine, it was clean and tidy. I don't have any issues with this element. However, I was woken by one the hotel staff knocking on my door after midnight, apparently requiring an iron and ironing board which was delivered previously. I am deeply unhappy about this interruption at this time of night. This is not acceptable.

The good: Good Location. Super close to Glouster Road Tube station and retail amenities including a couple of good restaurants and a Boots pharmacy. Clean. Very nice staff. Lounge with bar. Nice King Bed. The Not So Good: Tiny and slow elevator. Not good room design. No chest of drawers so no place to put clothes. Desk and desk chair way to big for room. No outlets next to bed. We were climbing over each other to move around. Sat on bed to eat breakfast. Tiny shower and no shower shelves. Couldn’t reach the shower floor to pick up soap and shampoo. We regulated the room temperature by window opening. The little shelf outside the window was our “ refrigerator”. Okay hotel for single person not expecting much. Basic rethinking of room and modest investment in furniture and amenities would go a long way to making a stay a much better experience. We did not use the breakfast service. Got our coffee and breakfast each morning at the shop next to the tube station.

Nice comfortable room Pleasant staff