The staff were truly exceptional. Kind, conversational and always on the ball. The condition of the hotel was quite dated - at least our room. The photos on Expedia didn’t quite translate into our experience, sadly, so it’s unlikely we’d stay again. On the plus, room service prices were very fair for London. Thanks for our stay.

Lovely historical home with great art. The location is close to Paddington, very convenient. The staff were very friendly and even insisted I take an umbrella which turned out very handy. The building is older so you hear some stairs creaking but nothing terrible and did not impact sleep.

Everything about this hotel is great - the location, cleanliness, staff and food. I highly recommend it for both tourism and business stays.

Two of the men at the front desk were very friendly and helpful as was the man at the door.

The room was lovely and spacious. We greatly appreciated the warm welcome and fruit plate as well! Some confusion was had between the two staff members regarding a “complimentary” upgrade vs paying for one and of course we had to pay for what was stated to be complimentary. Otherwise great stay and loved the balcony.

Great easy quick clean stay

Service, room and hotel were 1st class

Excellent in every way. They made my parents stay very special. Thank you

Excellent service and spacious room.

The room was below street level, and the window (which was unlocked and opened) looked out over a messy storage area. When we asked about a relocation, we were told they were fully booked. We booked AND paid for the room two months prior, so this reason seemed doubtful. We believe we were assigned the room for guests who booked through hotels.com. We never had WiFi due to the room being on a subterranean level. We also asked for two keys and were told we’d have to pick up a second one later that night. When we inquired after dinner, we were informed a second key hadn’t been prepared.

Lovely hotel in a pretty area of London. Close to Paddington, Hyde Park and dining options.

No hot water I’m afraid

A beautiful hotel ideally situated near Hyde Park and the Royal Albert Hall. Staff were extremely friendly and helpful and the room was clean and spacious (for London!). Breakfast was good quality with plenty of choice. The only issue was no hot water in the morning which was down to a fault which was being fixed when we checked out. These things happen and the staff were very apologetic and gave us breakfast at no extra charge. If you like character boutique hotels, this is for you.

Overall, Roseate House is in a prime location, and the staff is wonderful, their attention to detail and helpfulness makes the experience. My room was a little outdated compared to the pictures advertised, but I think that was an exception. The property overall was gorgeous, and situated perfectly in Paddington.

We've stayed here for years and it is just going down hill. One elevator of two has been not working for over a year. The hot water was lukewarm during our 3 day stay. The very tall 4 poster bed doesn't have a stool for short people to use. The door to the mini-fridge doesn't close. Its the little things - and this is a fairly expensive boutique hotel

A stunning property with the greatest staff and warm hospitality. Graham was exceptionally kind and I truly enjoyed my stay!

Wonderful hotel in convenient location and the staff was fantastic. Every person I interacted with was friendly and professional.

Room upgrade, thankyou. Delighted to return to this friendly convenient hotel

The staff was amazing - nothing was too much trouble. A room glitch was managed with grace and compensation.

Excellent location for train and park