Found a RAT and a roach walking in a room

I have loved this hotel. I've stayed here more than a dozen times and I'm a Bonvoy member; however, this last stay was not quite like the others and left me with a blah experience. When speaking to the front desk staff whether by phone or in person the customer service was mediocre, unfriendly, short and dismissive. The room I stayed in was nice, but the toilet seat definitely needed replacement. It was extremely worn and the plastic was borderline melted/deformed or defective. For this quality of a hotel I expected better, but the lack of customer service and subpar attitudes were really what stood out. They all seemed complacent and ready to go home.

Good hotel. Quiet

Great

Had a great stay at the hotel. The beds are very comfortable. Rooms are clean and very useful. Lots of restaurants locally. They had a list at the desk of local restaurants. Little Havana we found was outstanding when there’s several times in a row. It is very centrally located to where we needed to be. I plan to stay there the next time we go down. The only one thing I did not care for was the parking there were four handicap spots close to the building. There are a bunch of Marriott elite member spots, then regular parking, which was a distance from the front door. That would be my only complaint.

Too notch service and beautiful scenery

The young lady at the front desk was absolutely amazing.

Clean and quiet

Beautiful and convenient

Very, clean and update hotel ! I will sty again ! Will be my hotel when I go to that area !

The staff was excellent

Bathroom dirty

This hotel and staff are beyond top notch! We arrived exhausted from a 15 hour drive unexpectedly for our father's funeral. We were greeted warmly by Carolyn who was amazing and beyond sympathetic! Felicia was also an unbelievable help during our stay! Offers of free breakfast on the morning of my dad's funeral was a great comfort and the chef Hanang, who above being amazing in the kitchen was warm, and offered to make anything we wanted including whatever my son desired! Our server Zsane a.k.a Bahama Mamma made us laugh and was beyond attentive to us!! After the funeral we arrived back with some friends. We sat in the bar and the restaurant staff came out and handled everyone's drinks and food orders with grace and speed, it was overwhelming as we didn't anticipate having 20 people come to the hotel but it was beyond an amazing experience! This hotel is top tier and would not stay anywhere else when we return! The staff (too many to mention all) made a very sad time bearable and comfortable!

Clean and Comfortable and the Breakfast was Delicious!

Staff was very friendly and attentive, making checking a breeze, fast and smooth. Room were very big and spacious, clean, not to mention the bathroom.

Fabulous restaurant. Great staff.

The staff were friendly and welcoming. The rooms were very nice, the food was plentiful and delicious. They had food readily and if you wanted something cooked they did it fresh. The omelets pancakes and waffles were a choice too on request. So many choices and it was all complimentary. Yes we ate free and if didn’t matter what you wanted to eat. The hotel itself was a beautiful place to walk around. The pool and rest of the amenities were very nice to. Will be booking here again.

I didn’t like anything

Solid

Only issue I had was that I couldn't figure out how the table lamp worked....probably because I haven't stayed at a hotel in nearly 20 years.... LOL