The level of service at this place is unmatched. The entire staff was fantastic and the pet policy absolutely won me over. I will absolutely be staying at The Roxy again.

Amazing place!

We always love being downtown NYC and the Roxy is in the heart of TriBeCa. The hotel is a little loud because of the live music but they do stop at 10pm.

We arrived to the hotel early and checked our bags with the hotel staff. Upon returning to check into the room, the bags were returned to us minus one bag. We were told all the bags were returned although the number of bags we received vs the number of bags on the ticket did not match. After being persistent, we went down to the bag room and found the missing bag. The hotel room initially looked tidy but upon settling down we noticed lots of spider webs in the chandelier and corners of the room. I called down for mouth wash and was told I had to purchase the dental kit that was in the mini bar area. The mini bar and fridge was obnoxiously filled with products for purchase to the point where you couldn’t push anything to side. I’ve been at budget hotels that provide more complimentary items. The air conditioner worked very well but was very noisy. I woke up several times throughout the night when the air conditioner would turn on. The mattress felt like you were sinking down into it. Unfortunately, I prefer a medium firm mattress so I didn’t find comfort sleeping. The front desk provides complementary water bottles which is very helpful on hot summer days. On the day before checkout, I went to the front desk to ask for a cool bottle of water. The woman at the front desk loudly questioned if I was a guest at the hotel. She could have simply asked for my name a room number. Luxury price with poor customer service and care for guests. The hotel is centrally located

Beautiful hotel great staff great location

We tried to take out bicycles, but all four were broken. UNUSABLE. This was all of their bicycles. Front desk staff made no gesture in correcting this or suggesting a fix. The Peloton was calibrated to a cartoonish speed. On a positive note, the beds are ultra comfortable, room was fairly spacious by NYC standards. Cool programming offered, but it’s NYC, who stays in at their hotel at night?

Roxy has a history to it. We loved it

The Roxy was a great place for our quick getaway. The retro feel was consistent throughout the property while maintaining comfort, style and quality. I have a bad back and the bed was great for a good nights sleep. We'll definitely be back.

Had a great night with the wife. Very easy commute into the port authority and a short subway ride which leave you right at the entrance to the Roxy. Plenty to do around here and great events at night in the lobby which carry’s into D’Jangos after downstairs. Highly recommend

Perfect bed, nice atmosphere

Very cool vibe. It

Great neighborhood. Solid hotel with a cool bar that typically has seating available. Small but functional gym. Quick room service. Staff is not obtrusive but also not overly helpful. We have stayed here many times and will continue to…the best review a hotel can receive.

nice property- has a nice jazz club downstairs of the hotel

Excellent location, good food and excellent front desk staff.

Great location and great vibe in this hotel. Loved our stay there

The Roxy is fun and funky. The lobby level is always busy and has great energy with live music and both hotel guests as well as restaurant users. They overcome the constant noise from the main floor (all rooms open to the atrium) with white noise makers in the rooms. Rooms are compact and designed to look cool, in some areas giving up function. For example I'd take more counter space over a garbage can in the counter that my stuff falls into. Location is great. \My teen loved the hotel. And we didn't really even get to make use of the amenities like jazz club and theater.

I have stayed here many many times until a security manager was super rude and unprofessional to me while I was waiting in the lobby. So will not stay here again ever and I don’t recommend it.

Beautiful place. Didnt like the area

This was our third time staying at The Roxy, and it never disappoints. It’s the jazz vibe that’s really fun. Service is excellent and food is very good. Amazingly quiet at night, despite all the live jazz going on. Very convenient for downtown sight seeing. Short cab ride for uptown activities.

It’s one of our favorite hotels in the city. Great vibe! Love listening to jazz in the atrium. We were upset they didn’t have a band play today at brunch before we left. But guess it’s slow season in the city!