Most things were fine. Breakfast could be cold if you were not early in the queue.

Friendly helpful staff BUT 1. Had to immediately ask for room transfer because of tampered, unsecure window lock on ground floor. Resolved by staff immediately offering new room which was fine. 2. No piping hot breakfasts because buffet hot tray was broke. This was biggest gripe in what you advertise as a 4 star hotel. Not good enough.

Although the food arrived tapas style (they were clearly cooking one dish at a time) it was surprisingly good with generous portions and got a thumbs up from kids and parents alike. The air con no longer works in the rooms, but they were clean, functional and in good condition and cool in spite of the heatwave! If you're looking for somewhere on the M5, it ticks most boxes. Would I stay there again? Yes.

I have stayed here several times now. On arrival had a long wait to be checked in. Nobody was on reception. When they finally turned up there was no apology for the wait. Room as expected but I thought this time it was looking very tired. Badly chipped paintwork. Dirty marks on carpet. A stone from a fruit from previous guest on floor. Bathroom was in need of refurbishment. New silicone and definitely a new shower tray. The silicone was particularly dirty. Bed was comfy and clean. Fan was provided. Cleaning lady on departure was very cheery and pleasant! Didn't use the bar or restaurant.

Very good hotel, helpful staff, clean and airy, good choice of upstairs or downstairs rooms. Close to Bristol this one. Great breakfast. Overall excellent.

Put in a windowless room that was damp and stuffy . Shower snapped as i turned it on and breakfast was cold.

Check in was good and quick, but £5 for parking because I didn’t book direct. Room was clean but broken tiles in the bathroom. Breakfast was good but on the cold side. All in all it’s ok for an overnight stay

Hotel was fine for what it is…it was very hot and no AC was really felt! Hallway wasn’t the most pleasant of smells and to cool the room down we opened the window but that was just sounds of drunks hacking. Decided to pay for the buffet breakfast and was very disappointed with all the “hot foods” being cold and questionably cooked…would’ve complained but someone beat me to it…should’ve asked for refund! Shame as stayed twice before and was happy, but this experience will make me think twice.

great stay friendly staff

Room was good, however the shower outlet was blocked creating some inconvenience though staff was very good and arranged keys of another room. Restaurant was good.

It’s convenient location. That’s about it. Over priced for the ok stay beds and bedding not the best lumpy pillows thin duvets bathroom just looks old and not clean looking. Extra £5 for parking and breakfast is cold. The pub that is in walking distance the kings arms is bang on for food and good prices

Always a friendly welcome from the staff. Great room at a great price. Would always recommend. We dont have the breakfast so cannot comment.

Fairly typical mid range travel hotel. Surprisingly quiet considering the location on a motorway services. Pros: Quiet. Given choice of rooms. Second lock on inside of bedroom door. Comfortable bad. Cons: Some items were run out at breakfast. Not the best quality of breakfast. Cost quite high. Some black mould in the bathroom. Overall ok but would probably find somewhere else in the future.

Hotel car park too small, and you need to exit the whole service area and re-enter to follow the one way system to get to the service area car park, which is available as an overflow. Once parked there, a clearer signage to the hotel is needed. Room clean but a bit noisy. Shower was excellent, bed comfy. Bar was out of two draught beers from an already small selection. Unpleasant smell in corridor. Hotel grounds need professional attention. Staff very helpful.

Stains on bed sheet Hairs in bath tub

Great staff, clean room

It's a cheap hotel that is clean and has the basic facilities, and the staff are polite. However the whole place is run down and very dated. I expected a bit more from a Wyndham hotel. It's perfectly fine if it's just a room for the night that you need but wouldn't want to be there any longer. We had a very late flight into Bristol and didn't want to do the 3 hour onward journey at 2am, so sleeping there was better than sleeping in the car.

Great place to stay on a budget. Near the main road but you couldn’t really hear it

Everything was ok!

The room was clean and spacious enough for us to rest. However the facilities provided were a little basic. No water bottle or glasses provided. No mini fridge. No AC. No escalator. Bathroom shower was leaking water onto the floor. No emergency button in the bathroom. The breakfast was ok but not enough vegan options were provided.