Very nice hotel, only stayed one night but parking was pretty easy in garage next door and there was a great spot a short distance away with a rooftop bar

We love this hotel. We had an amazing room on the Club floor and enjoyed the amenities. We were treated royally by Jameson. We will definitely stay again.

Please make sure to confirm the hotel and third party (hotels.ca) communicate well because I didn’t get the city view as listed in the reservation.

I booked a package that included breakfast. Since the front desk didn’t mention it at check-in, I called from my room to confirm and was told that breakfast was included. After breakfast the next morning, I asked our waitress to confirm again. She kindly checked for several minutes and confirmed that it was included. However, after using quick checkout, I received my invoice and was shocked to see a $140 breakfast charge plus $16.20 gratuity. I called the hotel and, after another long wait, they confirmed once again that breakfast was indeed included in my package. I was told they would need to speak with a manager about correcting the charge. To be fair, all the staff I dealt with were polite and pleasant. My frustration is with how such a basic billing mistake could happen at a five-star hotel, especially after I had already confirmed the breakfast inclusion twice. For the price and reputation of Fairmont, I expected much better attention to detail. Guests should definitely check their final invoice carefully after checkout, even when package inclusions have already been confirmed.

We did an upgrade to Gold and that allowed us to have access to the Penthouse floor. It was worth the extra money! Beautiful area, food, drinks and other snacks all day long.

Clean and spacious room

Stayed here. Signature room is very big. Good location. Beds were "queens" but we all felt like they were actually doubles. Thank goodness we had the pull out sofa although that was terribly uncomfortable. Otherwise nice hotel

Breakfast was amazing. Service top notch!

Great downtown location. Service is exceptional. You make a request and they are at your door in less than 10 mins. Very responsive staff. Need a fridge? They will bring one to your room. Convenient bar, although only good for beers, wine and straight alcohol. Stay away from old fashioned or other cocktail drinks. We enjoyed our stay very much.

The staff was excellent and the hotel is beautiful

Very nice and great vibe.

Lovely property, clean, well maintained. Rooms are comfortable and accommodating. Staff is friendly and helpful. Only complaint is there is only one restaurant. Also, would like regular coffee option in room.

I liked the spa, the room was clean and had everything we needed for the stay

Lovely hotel, but it would have been nice to know that the hot tub was out of service Since the hotel/pool was one of the main reasons I booked it for my daughter.

Vraiment bien placé pour le centre-ville

Excellent downtown location.

Wonderful experience from the time the doormen greeted us outside the hotel. One of the worlds most beautiful hotels. A true honor to stay in this piece of western Canadian history.

There is self parking and valet. When explained it was difficult to figure out which was cheaper. Either way parking is very expensive.

Please add bottled water to the room and checkout by TV. Service was great- room was lovely, location amazing (Boston pizza, Starbucks, etc).

The staff were exceptionally kind, listened to concerns, and were quick to fix any issues. The hotel rooms are dated and in desperate need of a remodel; vents were dusty, bathroom door paint was chipped, stray tape on the wall, the glass on the table and the TV vanity were not cleaned properly, and the TVs were down at the time of my stay.