Hotel Zaza Houston Museum District

Explore Hotel Zaza Houston Museum District
8.8
Very Good
From 1,581 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

10.0

Service and Facilites

9.0

Traveler Reviews Hotel Zaza Houston Museum District

Number of reviews per page
20
40
Top reviews
James
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay as we stay at the other Zaza hotel in Memorial city quite a bit
Brian
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Positives: The location is the perfect spot to take a short Uber ride to all the major museums and the zoo. The beds are SUPER comfortable. The linens are clean and the towels are super oversized and soft. Negatives: Hallway cleanliness - The carpet on our floor hallway was in the need of a deep cleaning. There were numerous stains extended the entire length. This is the reason for a low rating on cleanliness. Common area bathrooms were very clean and well maintained. Odor - The shower in our room required that you get an instant shower when reaching in 3-4 feet while turning on the shower. This ends up soaking the bathroom floor. This is likely the reason the room had an off odor as the bathroom floor gets soaked. this is the reason for a slightly lower rating for the room condition. Off odors is allways a little concerning of mold. Valet parking - $59.00 / day plus tax is way too expensive to park a car. Welcome gift - They mention a welcome gift - I don't know what this is because we did not receive one.
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Chevis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Customer service Class “A”
Donald
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

always good
Joseph
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great staff, courteous and professional. Upscale facility, and worth it.
Kirk
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent service!
Janice
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was truly amazing here. They treated us to wine and a cheese board. The hotel staff were all super kind and accommodating and helpful.
Miguel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful property and great vibes.
Tonja
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was there for the Beyoncé concert and the lobby was spectacular! The Yellow Rose booth, and the sparkling horse from the last concert was great for picture taking! All the staff was just so nice and accommodating.
Dameon
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Always a Fabulous Stay at Hotel ZaZa Hotel ZaZa never disappoints. From the exceptional valet and warm check-in to the thoughtful touches like chocolate-covered strawberries, Prosecco, and bedside treats, every detail feels personal and luxurious. Room service is top-notch, and the overall vibe is classy and inviting. Always grateful for the consistently outstanding experience.
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Courtney Zehnder
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The Zaza was fantastic from start to finish! They had unique and custom touches for the Beyoncé concert. Highly recommend!
Kelsey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This place was PERFECT for our Beyonce concert experience. Not only was the hotel chic and staff friendly, but they went above an beyond for guests going to the concert. Had decorations, special vendors and themed events. I heard it was the GMs idea, and kudos to him for making the beyhive feel special. Some of the rooms could use a little upgrade, at least our room seemed a bit dated.
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Brandi
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The restaurant was really amazing. The food was incredible. I was able to check in early which was great. They cut our room key off hours before check out so we couldn’t get breakfast. They tried to charge my card for multiple times for .85 which made my bank think it was fraud. All of this despite me asking for everything to be charged to the room. Their policy states that they charge you at check out but that is not the case at all. There was water damage and the 10th floor smelled like mildew. Also the AC didn’t work despite it being 91 in Texas. The pool was very nice. The restaurant was very nice. However, I would not stay here again. I felt like I was in their way and that they wanted me out.
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Christina
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very chic hotel. A fruit and cheese plate arrived along with the bottle of wine on the night of my visit. The staff were friendly and helpful. The room was clean with nice amenities. There was a self-serve, free coffee bar with coffee, tea and snacks on every floor near the elevator.
Francesca
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff we great, events were super fun and creative for the Beyoncé concert weekend…
Jessica
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay!
Walter
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This is where the grown and sexy people go!
Alicia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

interesting art, nice staff.
tom
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Had dinner at the Monarch Resturant on property…wonderful and the server Alex K was perfect. Decided to have breakfast there as well!
Brian
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room never got cool.
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