Very bad condition

thought overpriced for area

Rooms are old dated and dirty this is not a 5 star hotel at all.

Good service

Expected more

Whist the general communal areas where all good and the staff were very friendly, the rooms themselves were definitely NOT five star but at best, 3* The rooms are VERY tired and desperately need refreshing. Broken floors, mirrors and toilets that don't flush amongst other issues. After the first of three nights stay we wanted to checkout and shift to the Radisson but were offered a THIRD room; yes, we'd already experienced problems in two rooms. We decided to stay. I also asked that as a gesture of goodwill that they do a bag our laundry (their standard laundry bag) on a complimentary basis, which they agreed. After receiving our laundry back, we also received a bill in excess of INR 5000. After being challenged, they did discount the bill but nonetheless, they charged me for something they agreed would be a goodwill gesture. Overall, other than the rooms, it's not a bad place but if you'd like to sleep in a 5* room, don't bother booking here.

Excellent customer service and super quality room service . Vijay at customer service knowledgeable and honest man.

Good property, amazing breakfast

Centrally located with good amenities

Mattress was uncomfortable, comforter is so dirty I showed the pic to manager , nobody bothered to help perhaps being request to change it. Staff at front is respectful. It is decline in quality of Parkplaza legacy within 5 years as compared when I stayed in Chandigarh. I hope management will come up with better initiative to improve.

Third class service… Don’t book here room online, they charge again for room when you reach there saying that we did not receive payment from Expedia. And tell refund is gonna happen in 24 hours, then during checkout they say it’s gonna take 1 week.

“A Childhood Dream Turned Nightmare – Never Again!” After 9 years, I finally traveled to India and was excited to stay at this hotel I had always heard about as a kid. I had high expectations, but they let me down at every turn. • Late Check-Out? Denied. I requested it a month in advance (and was willing to pay extra), only to be told the hotel was “fully booked.” Fine, we agreed to regular check-out. • Basic Amenities? Missing. Our room had one towel, no hand towels, no toilet paper—I called twice and waited 1.5 hours for absolutely nothing. • Relaxation? Not Happening. The sauna, hot tub, pool—everything shut down. The bar? A ghost town. • Food? Below average. Not worth the hype. • The Final Insult? They broke the wheel on my luggage while handling it. This wasn’t just a bad experience—it was a waste of money. Never again.

Good hotel and service. It’s abit outdated but they’ve kept it clean

good service

Cleanliness was fine but the room was not that big the one shown in pictures. Balcony was so congested.

My stay at this hotel was very disappointing the room that I had booked was not given to me on the 5th floor I was offered a room on the 6th floor which was very small for 3 adults. I had to pay for the connecting room an extra £300 to accommodate us all.The management staff we're very rude. The lectrics in our room were so faulty, we kept having blackouts the fridge was replaced twice, my food all went in the bin because it went off. I definitely would not recommend this hotel to anyone. hotels.com really do need to review this hotel. Its definitely not a 5 star hotel.

Staff were hospitable and courteous, our stay was enjoyable.

Great experience in Park plaza Ludhiana . Nice and clean property.

Gooid

The Hotel needs an Update. Rooms feel quite old and not upto the level for what they are charging.