Overall Ratings & Reviews Residence Inn Charleston Riverview

Great customer service at the front desk and clean room.

Easy place to stay. Good parking. Great breakfast.

The staff was amazing. Very pleasant and overall nice. Was offered complimentary beer and snacks as well as plenty of help overall. I have no issues with the staffing or place in general my only real quarrel was with the room and specifically the AC in the room being loud since the air handler(?) was in the room.

After we got room preference (king bed) straightened out (it was a queen) the desk job in making the correction. Great service. Breakfast could have been better

Absolutely amazing

The hotel was very clean, they do need to empty the garbage outside a bit more, there was a family reunion and they did fill up the cans quickly. Should have had the pool open as the tropical depression wasn't any where near us. There is not a hot tube on the property. The breakfast was good wish they would have had grits instead of oatmeal.

I got in at 12:30 at night with my family, the comforter on the already made bed has make up and hair on the inside. There’s mold all in the room. It smells like smoke. I went and asked the manager for a new comforter they did not have one he gave me sheet. I also asked for an extra pillow. They did not have that either. also, my suite was 123 placing my headboard against the back door which malfunction and was slamming my entire visit. I did tell the manager to try to get somebody to fix it, but was not successful. I did not sleep. They could not move my room because they were booked up.

Our room had an odor musky. The hot water took 30 minutes to get hot. Carpet was dirty. Need to do some hard cleaning. It was ok but could have been better.

Liked that it was near Marina and we could walk to California dreaming. Liked the treats and complementary beer though I wish it were wine. Lovely pool and patio area. Loved the 2 bdrm suites.

It was great. Staff super friendly, clean and comfortable rooms and everything was smooth. They even made sure my bonvoy points were updated before I left! Fantastic job everyone!!!

Fine

Staff was above and beyond welcoming!

Great stay! We will definitely stay there again! Thomas was excellent from the moment we got there with a very warm greeting to the moment we checked out! Thanks for the hospitality Thomas!!!

This hotel is close to the downtown area without downtown prices.. desk staff was knowledgeable of dining in the area.

The suite was amazing

Staying at this hotel was a great experience! The property was beautiful and clean. The staff went above and beyond. They were so friendly and accommodating. Ramona and the other young man working the front desk, we’re always quick to greet us each time they saw us. Kimberly, the hotel manager, was outstanding. She is full of energy and has a beautiful smile. She was constantly working to make sure that everyone had what they needed, each morning during breakfast. We also had several requests and each time, she would arrive at our room in minutes. The level of service at this hotel was amazing. We are looking forward to returning soon.

Great location however the smoke alarm started chirping around 11pm and didn’t stop. We didn’t bother to get another room as we were getting up at 3am for a fishing trip.

Great suite. Very reasonably priced compared to hotels in the middle of Charleston. We love the Residence Inn concept.

Clean, large suite/ great breakfast/ friendly staff

Close to the city of Charleston