Very helpful staff when we had a few issues that needed attention - very quickly service. Check in was very quick eventhough the email advertising touts that if you fill out certain info ahead of time ( which we did) we could just "pick up the keys" which in fact is not entirely true since you still have to again give your passport and your credit card and some personal info. The food at brfst buffet was fabulous and so was food at Mafia next door ( not sure if its associated with the hotel)

Clean and good buffet breakfast

We didn’t have breakfast but all the staff were excellent the room was very nice the bar was excellent and the swimming pool was great Highly recommended 5 star

Good

Staff was friendly took was clean

We had stayed at junior suite and everything was just perfect. Highly recommend!

Everything was fine, felt a bit corporate, but it’s a huge hotel so that’s expected.

Very nice hotel a little far from downtown but easy to drive around

room was dirty, bad smell in rooms and terrible hot rooms, no AC, the only good thing is the lobby, please stay away from this hotel.

Great hotel to stay. The rooms are super clean and staff is always paying attention every detail that is needed.

X

Great hotel

Ac didn’t work. Loud banging doors in hallways. Hair strand on linens

Upon entering the hotel you are met with pure elegance! Let me tell you, your website does no justice to your hotel, it is incredibly beautiful & such attention to detail! The hospitality by all was amazing & a lady (sorry I did not take her name) made such an effort to help with a surprise visit from my kids for my husband’s birthday. Room was clean, spacious, lovely shower, just really good & exceeded my expectations from what I thought I was getting from the website! A thousand thanks!

The room was clean and comfy. The best thing was its location. You can take a tram to the old town with a two-minute walk.

Rooms are a little dated and are not sound proof. We could hear everything from the room next door and hallway.

Lovely stay. Big room, comfy bed, good bar prices. (only negatives:no tv channels in english that i could find, but hey, no worries, the airco didnt blow cold, and it was v noisy from the road when the window was open , even on the 9th floor. There was a pongy drain smell from the bathroom. But besides that, great!

Excellent breakfast, rooms were clean and spotless

Rooms need to be update

Room did not look like the pictures. Could tell it was old and not as clean as one would expect. Was not the closest to the main attractions in Sevilla. Pros, was it was 10 mins walking distance away from the train station and staff was friendly.