Excellent location. Staff was rude. View from the window was an air conditioner

Broken Fixtures, Unfriendly Staff, No backup at hotel

Location was great, staff was amazing but the hotel room was very warm out… dents and scratches on the doors, shower floor was all scratched and looked dirty. It’s been somewhat renovated but not well done.

Lovely hotel, very central location within Banff

nice location

Had a nice time.

Right downtown. Walk to anything. Super comfortable bed. Convenient restaurant and bar right on main level.

Spacious, within walking distance to pretty much everything- shopping and restaurants…and most importantly, just right across the street, the Banff High School, the Roam bus stop for our Superpass tickets to both Lake Louise & Moraine Lake….

Great hotel and in walking distance to everything!

Great location

Maintenance is lacking…at least in our room…the doors look like they’ve been around for the past 50 years and just painted (poorly), the shaving mirror looks like it’s ready to fall off the wall, the exhaust vent in the washroom is the original…again looking 50 years old, the heating baseboard is falling apart……although they have done upgrades they failed in not completing them (likely to reduce costs). The main entrance and amenities are excellent and recently upgraded giving you the impression when you walk in that it’s a great hotel, but failed when it comes to the rooms. Overall I was not impressed, especially for the price they’re charging.

Excellent location, restaurant on site , also offers free E bike rental. Loved our stay

great location and great hotel

Would have liked there to be a gym

Great central location with a fantastic restaurant and adjoining coffee shop. Excellent staff throughout the property!

Lacks some basic requirements

Accessible to everything. Nice room

Great location in Banff, wonderful restaurant

When walking into the Elk + Avenue Hotel the lobby is absolutely stunning, so you would expect the entire hotel to be that way... wrong. The rooms are budget at best. We spent 8 days exploring Banff and Jasper and this was definitely my least favorite hotel. The rooms are super dated and in need of some TLC. Our shower was also broken - the rain shower portion wouldn't work, so we had to use the wand. The two best things about this hotel are the underground parking ($10 CAD/night) and the location to downtown. Parking was super convenient and we were able to take the elevator from the garage directly to a few doors down from our room (located on the 1st floor). Bed was also very comfy. Wouldn't stay here again if we ever came back to Banff.

The room was not clean at all.