Overall Ratings & Reviews The Elk & Avenue Hotel

Have stayed here twice and love the property

Enjoyed our stay!

We stay at this hotel for only one night as my daughter was having knee surgery in Banff the next day. I asked customer service if it was possible to leave her a “get well soon” note on he bed and they did it in a very nice way. My daughter was very excited

We booked and the original room assigned was not to our satisfaction. This was totally our fault as we inadvertantly booked a pet friendly room that we didn't need. Upon speaking to the desk staff, they immediately changed our booking to a corner room on the 2nd floor. It was wonderful. The hotel is nicely renovated but still portrays lots of European charm.

We raided a concern and the front desk clerk looked after us. We appreciated her listening and looking after us. I suggest the restaurant inside the hotel, very good food, nice ambiance. I have stayed there multiple times in the past and will be back again. Great location!

It was very convenient.

Everything

It was great. Good price. I has a sauna and a hot tub, both rate high for us. There were no outlets or lamp on one side of the bed. That was odd. There was no place to plug devices on one side of the king bed. It never happened to us before even in cheap motels.

Great

I feel that the reception people could be more friendly, our view was the wall from the other building. The main entrance of the hotel wasn't clean at all, and I am not sure why they were not able to send me the receipt after asking more than once.

Very beautiful location, lot of dining option, walkable and friendly staff, rooms were big and quite and parking was underground and pretty safe.

The staff was amazing, very helpful very knowledgeable, polite and friendly. I enjoyed my stay and would stay there again

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Great property central to all Banff amenities. Excellent service. Rooms dated but did the job for a one night stay. Coffee shop next door was excellent.

I enjoyed the room that I was in. It was spacious, luxurious and it even had two Smart TV’s! I would recommend this property to everyone.

Great stay

It was a last minute trip to banff and we were so pleased with our choice to stay at Elk Avenue hotel. The staff were very helpful and pleasant to deal with. The rooms was very clean with an anazing view. The restaurant on the main floor has great breakfast lunch and dinner options. There's aso a coffee shop and gift shop also on the main floor which is great. Location of the hotel is very central and just across from the main transit stop. Would definitely stay there again

Great onsite restaurant

Nice