Overall Ratings & Reviews The Hotel Luzern, Autograph Collection

The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though.

This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.

Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.

The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.

The staff are amazing they are friendly and very helpful.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.

Great stay in our way back to Zurich. Contemporary hotel.

Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.

Quiet area near a park. Service was efficient and friendly.

very special designed but not for comfortable stay with colors.

Lovely rooms! Centrally located, quiet, nice staff, and stylish design.

Great location a few blocks away from the train station overlooking a park.

Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.

Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.

not as expected

Great Location. the hotel is small but cute. The staff was helpful in providing recommendations.

I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.

Well, it is a differently designed (dark with very dim lighting all around) hotel,which only can be understood in the night time when those back lighted posters on ceilings,walls or headboards glow otherwise in its a dark place even in day.The room was all wood floor, use of stainless steel decently in furniture along with wood was nice too. But the hallways and outside the rooms seemed as if they are in a 1 star hotel and not understandable. Although it is differently designed hotel but does not confirm to a Five Star status, but a “slapped” cheap and dark minimalistic design. The staff is super professional, polite and friendly. Room service and presentation is excellent. Location is very close to everything happening.