Customer service on arrival was poor. Room was comfortable but not lavish. Food was ok, room service was great customer service. Hotel was clean and good. Not our best hotel stay.

My room did not have central heating working and had to use a portable heater. Apparently some other rooms have similar problem and no maintenance to fix on a Saturday evening. Reception wasn’t great either and not offered another room or any discount for discomfort. All in all not a good experience at the hotel.

They told us we couldn’t check in till 3:45 as our room wasn’t ready, because we had a reservation we needed to leave the room at 3:30, they managed to get us into a different room 15 minutes later and said it was an “upgrade”. However the room was very cold, worn and old fashioned, radiators didn’t work and the shower took 40 mins to work after my partner used it. Wouldn’t recommend for the price, stay somewhere else and pay an extra £20. We wouldn’t return.

A last minute decision to book a stay for some rest and relaxation, Aztec Hotel & Spa certainly did not disappoint. Room clean and fresh on arrival, staff polite and helpful and the food was amazing! A great treat for myself, I will be back.

Spacious and clean room. Great customer service. Beautiful view. 4☆ because it took around an hour to check in. Breakfast was great.

Comfortable room , lovely breakfast, helpful staff

Room was ok,

Always great

Room cold

The room was amazing, the staff were so helpful. Fantastic spa facilities. We had tea both evenings and it was brilliant. We are planning on returning later on in the year

Room was lovely. Quiet and clean.

More of a business hotel. Good location if you are in the area but not much nearby. Not very good service with regard to indirect booking and price not reflective of the value offered. Comfy room and nice bar area.

First night was terrible, staff didn't seem interested at all, told me it was what I paid for! If it was then the descriptions on the choices were not all that clear. The next day we felt heard, we changed rooms, our experience was so much better. Just a shame about the first night.

Charming bar/lounge area. Spacious room for a family of 4.

Whole establishment is clean & well presented. Staff are absolutely lovely, spa was beautiful. Will be returning - big thank you to Ellie on reception. She was beyond helpful and lovely

Excellent hotel. Cheaper than Filton Premier inn but far superior in every way. Comfortable room and bed, great shower. Friendly welcome and all staff seemed to enjoy working there, or at least were highly professional. Excellent overall.

Room wasn’t made up (again) after first night ready for second.

This is a premium hotel and as such the rooms are well appointed with great amenities. Also love the eco touches of refillable milk and water plus full size toiletries. However there are some small things that seemingly every year reoccur - always need to book restaurant ahead of your stay to guarantee a table (we’ve been caught out on this previously) always something (or this time a whole section) of menu unavailable, a parking barrier that requires a ticket despite the promise it will raise automatically. We always get a great rate as book well in advance but we would not return if we were paying full price!

Believe there was a party that went on till 4am. Sounded like someone was on the toilet in our room it was so close on numerious occasions. Shower head height was set up for a 10 year old and you had to crouch underneath it... not good We stay in this hotel 3 x a year as normalky reallh enjoy the break. I will not book the nus3iness suit side of the hotel again as did not leave feeling relaxed..... hope this is a one off

Really nice hotel but disappointingly the spa is extra - not clear on Hotels.com