staff was friendly and always helpful. clean hôtel comfortable bed

This hotel was a cozy retreat during Carnaval. Our room (and bathroom) was spacious and spotless. The staff were polite and helpful. The breakfast was lovely and there was always coffee and hot chocolate available. The location was terrific as well. Within a 10 minute walk of multiple wonderful restaurants.

Awesome hotel! Very friendly and welcoming staff. Clean and finishes of the hotel were great.

Excellent boutique hotel. Great location

Very nice room, comfortable bed and a great location. Also a very comfortable lobby with good coffee/tea and fresh fruit available all the time.

Loved this hotel. In a quieter area, but withing minutes of walking to the funicular or Petite Champlain. We loved to hang out in the lobby in the late evenings and enjoyed the fireplace and free cappuccinos. Staff were helpful and very friendly. Would recommend this hotel to friends and family

Great!!!

Excellent hotel,, highly recommend!!

Great location! Excellent place to stay in Quebec City!

Staff was super friendly and helpful. Turndown service was very nice after a long day of sightseeing. Love the ability to text with front desk for recommendations and directions. Lots of comfortable areas to sit and relax. Met new friends while sitting outside by the fire.

Staff was very professional and courteous, lobby area was very welcoming, enjoyed the fireplace that was well attended to. Coffee machine made excellent coffee and I really appreciated the oat milk option.

The room and all of the property were clean and well looked after. The staff were very friendly and helpful. However, the decor of the room, in particular, was very dark and the lighting was not sufficient for seniors' eyes.

The staff were outstanding, accommodating, and kind. The lounge is a perfect spot to sit and enjoy a glass of wine. Great experience

All of the above

Hotel is in a good location but construction made it inaccessible for uber and cabs. No real bar or dining restaurant. Lights in my room were not all working. Bed is comfortable. Breakfast is limited and costs $21.00 it should be complimentary given that it is continental breakfast. No free water bottle in room. No bell service and hard to enter front entrance with bags/luggage as it is all stairs. Also no food options available for in room dining. I won’t be staying here again.

Actually, I hate writing about a bad review The heating system did not work in the room We had to ask several times to get it fixed All they offered us was a little space heater Then the space heater caused an electrical shortage. We had to sit in the dark for three hours. They never offered us to get a new room. And to be quite honest when I told them when I was checking out, the clerk seemed annoyed When I go back to Back, I would not stay at this hotel The service overall was so so It’s too bad the hotel is in a great location Thanks.

Excellent staff, rooms, service. Lighting in bathroom needs updating, very dull.

Clean and great location. Excellent coffee. Theo was outstanding as manager

Wonderful

Excellent - would stay there again