Mercure Hotel Berlin City West

Explore Mercure Hotel Berlin City West
7.6
Pleasant
From 1,000 reviews
Cleanliness

7.8

Room Comfort

7.4

Location

8.4

Service and Facilites

8.2

Traveler Reviews Mercure Hotel Berlin City West

Number of reviews per page
20
40
Top reviews
David
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was a good stay, the hotel was good but not great but did the job as we were only staying for a few days. Breakfast was good and the staff were all very helpful even with the language challenge
Anna
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel is old and cannot hide it but everything works as expected. Bathroom is a little bit creepy. Room was clean and the staff was nice and helpful.
Yunus
icon-Leisure
Leisure
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Das Pool war dreckig, schlechtes Internet und das Bett war unbequem aber gute Mitarbeitern mit gute Leistung
Jaret
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We had a great time, staff was great, food was great, rooms were nice
Natalia
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Комфортный отель для долгого проживания
Andreas
icon-Business
Business
6.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Comfortable hotel in West Berlin. This hotel feels past its prime and would need remodeling and a serious paint job. But despite that, rooms are comfortable and the bed is fantastic. There is plenty of parking space in the street near the hotel. And the hotel is located a block away from a delicious bakery named U-Bäck. Downtown Berlin is about 25 minutes away by car. There is also a subway stop next to the hotel. Nice staff.
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david
icon-Business
Business
8.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Property run down and in need of a major update .
Jason
4.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

It was great, but the WiFi in the rooms didn’t work
Shannon
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Checked in for 1 hour and had to book a hotel else where, lock did not work and front entrance all smashed up
Maxwell
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Helpful staff in the evening. He let me park my e-bike in the courtyard and loaned me a phone cable. I can recommend it as a base in West Berlin.
Mark
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Great there is 24h checkin, nice staff, comfortable room and great washing room.
ROBERT
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Paid full through Expedia for 2 rooms 2 nights. The hotel automatically down graded from Junior Suite to double twin cheapest rate rooms, without issuing credit, refused to provide recept upon checking out in person as I asked for it with my dispute purpose comparing to original booking through Expedia. Plus, listing "parking included" IS NOTcorrect. Guests have to find any available street side parking, not provide from the hotel. It seems that the hotel never own any parking spot.
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Narinderpal
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Area not to look safe at night and also saud parking including but no you have park on rd at your own risk
Shenglin
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

very nice staffs
Imdat
6.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Does not have own parking lot… hotel has only street parking… I had not a problem in finding a free spot but not sure if I was lucky or it’s always like that.
Xander
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Good and nice hotel with all what you need for a short stay
Sebastian
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Enjoyed my stay convenient to get to the Olympiastadion and helpful staff
Verified traveler
6.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

This hotel was very expensive for what it was. When we arrived in our room, there was no shampoo or shower gel in the dispensers. I had to ask at reception twice before they were filled. The hotel is located quite far from the centre of Berlin. The swimming pool is not heated and is too cold to enjoy, even on a warm day as it was during our stay. We were the only people in the pool and could only stay in for a couple of minutes before we had to get out due to the low temperature. The wifi is very poor. It is incredibly slow and only worked intermittently. I can't comment on the breakfast as it was not included with our stay (despite the high cost of our room) and was too expensive to pay for separately, so we decided to eat elsewhere. The room was a good size and fairly comfortable, but I can't really recommend this hotel for the reasons mentioned above. If it had been cheaper, it would have been worth it, but not for the price we paid.
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Timothy
4.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

The AC was not working. I wish they had told me that before my stay. Not worth the money in my opinion.
Marie Christine
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Hotel is in need of an update. Very tired and worn. Area is okay you can walk to a nice forest within 30 minutes and supermarket across the way. Not worth 4 stars though definitely 3 star hotel maybe less.
Number of reviews per page
20
40