Unfortunately, I made a mistake when booking and selected the wrong week for my stay. This has happened to me before at other hotels, and in every previous case I was able either to change the reservation to the correct dates or to cancel it without any penalty, especially when the reservation was still several days away. In this case, despite contacting the hotel and making several attempts to resolve the issue, I was informed that the reservation could neither be changed nor cancelled. What I find particularly frustrating is that there were available rooms for the dates I actually needed. I was able to book a new room for those dates, yet I was not allowed to transfer my existing reservation to the correct week. Moreover, there was still approximately one week remaining before the original reservation date, which made the refusal to cancel or modify the booking even more difficult to understand.

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Okay

This hotel could certainly need an upgrade. Capet all over was dirty,. Room needs an upgrade, cigaret burns on the table, tv didn’t work, bathroom door couldn’t close, hinges were loose. The hotel elevator, don’t get me started.

Ok

I liked that it was popular with German tourists

Nice, stayed at many HD inn express can’t say the check inn was express took +10 min, but overall I was satisfied.

Very good

Property was well situated, convenient and clean

Experience was mostly positive, only negative was we had a dirty towel hanging in the bathroom on arrival, but when we brought this to the attention of the reception staff he was very apologetic and gave us a drinks voucher with the new towels. Bed was comfortable, but the room was a little too warm.

Modern style, affordable hotel within walking distance of the old town and Christmas market. Super clean. Dog friendly. Great brakfast, including DIY waffles. Friendly staff. BUT problems with the aircon meant little sleep, both nights. Second night we switched rooms, but after a few minutes, same problem occurred, so another night in sauna-like temperature.

Great value and very comfortable. Good shower. Only negative was it was a little distant from sites.

Have stayed at this property several times prior to this stay. It was as enjoyable this time as during prior visits. Top grade experience from check in to departure. Super clean rooms, excellent breakfast, and efficient as well as pleasant staff. Will be going back again in September.

Thank you.

My room faced the streer and was a little noisy

The family room was lovely and spacious enough; however the top bunk had large gaps in the railing (it was designed that way) so I did not trust even my 9-year old to sleep up there without falling down if he rolled over. We also discovered that the shower drain was stopped up and water leaked all over the bathroom floor. The receptionists kindly dealt with that and the fact that the hand soap was empty upon arrival, but it seems that such things should have been dealt with before we checked in. The breakfast was great.

Good locatiom and friendly people.

Good location when you come with a car. Has good parking and garage, but is a 10 minute walk to the center.

Needed a cheap one-night stay on our travel which this hotel provides. Cleaning could be better. Decent breakfast. Very good parking opportunity in the basement under the hotel.

Location is outside the main gates but easy to get from train station by bus or cab (5euros). Walking also possible without small ones in tow. Bakery and Netto below. Clean entry. Cosy rooms. AC worked fine. Comfortable shower. Will hold luggage too. Recommended by this family of 4.