Atmosphere and staff service

We stayed at this hotel as family and guests to attend a wedding. The hotel is on several acres of well manicured lawns and an excellent place for nightlife in terms of watching the stars and just relaxing out in nature. The staff were very helpful and we observed a sense of camaraderie between them and how happy they seem to be working in that environment. The hotel itself is full of character as it must’ve been built in the 1800s and have an excellent history as it was initially a privately owned home, a private school at one time as well as a hospital during the war and now it is owned by a private group. The food is excellent, there were items I didn’t like for breakfast however other visitors were happy with it. I stayed in this hotel during the severe heat and unfortunately, although there was a fan in my room, it was very uncomfortable to sleep because the hotel does not have air-conditioning (AC) which is a downfall, but no doubt the hotel will be comfortable in the winter as there are radiators in the rooms

Unfortunately the hotel let themselves down badly. We paid over £350 for a Suite in the main house and were allocated room 7. Only way I can describe the room is awful. Live and dead flies everywhere, the lounge area has a carpet that was coming up, furniture that didn’t either fit or suite the room, the bathroom looks like it’s from a 70s house, nothing like any pictures on the website and it wasn’t very clean. Before arrival we flagged our stay was a special occasion and despite not being anywhere full we were given this room. When we complained the staff were great and moved us to room 6 which was fantastic and does look like the website (only down side was no air con) but it makes it even more frustrating that we were allocated the shocking room when others were available. Can’t fault the staff but evident the hotel needs a hell of a lot of work in some areas. On check out there were a number of apologies but no offer to reduce the bill at all to compensate. That shows a poor approach to managing these issues in my view

Bell boy needs training to move luggage on the golf cart and not drag suit cases through the stones and dirt to outside rooms. Wait staff on the terrace need further customer service training.

Beautiful property

Beautiful property and had an amazing visit. Pity the property doesn’t have Aircon in the rooms. With the current heatwave it made it very hot inside the building . I understand it’s because it’s an old historical building and there are restrictions.

The indoor pool was quite small and tended to be very busy with children, so it wasn’t the most relaxing experience. However, the room itself was spacious and very comfortable, with Molton Brown toiletries provided, and having a bath in the room was a lovely touch. The cooked breakfast was also excellent and really enjoyable each morning. That said, I do think the property could benefit from some general maintenance and updating in certain areas.

Good

Bathroom was very small and bath tub very flimsy Our dinner order took too long and then it was incorrect

The Full English breakfast was lovely and just the right size. Staff were attentive and friendly.

Tylney Hall is our favourite manor hotel in South East England. The whole experience is wonderful. The staff are very welcoming to dogs but unfortunately dogs aren't allowed inside much of the hotel. We therefore had breakfast served to our room and we ate out at local dog friendly pubs (The Falcon in Rotherwick & The Leather Bottle in Mattingley) for dinner. That said, we can't wait to stay at Tylney Hall again and will recommend the hotel to all our friends and family.

Clean room. Restaurant service was slow and food cold. Not acceptable for extensive Chataubriand.

Nice

Everything about Tylney Hall from the welcome at Reception, tasty lunch in the bar to dinner and breakfast in the Oak Room Restaurant, using the pool with lovely new changing room was wonderful. Our room was very comfortable and warm and all the staff we met were very friendly. Leaving was difficult but we are looking forward to another stay soon.

Lovely venue, great grounds. Spa staff in particular are a great asset an deliver a superior service. Hotel is very comfortable but it is pricey. For instance a pint of Diet Coke was over £11.

Nice rooms with authentic feel. Very polite staff feels like home

We had a lovely stay, beautiful hotel and ground. Very helpful and friendly staff

friendly staff

Unfortunately we solely chose this hotel to enjoy the pool for our son’s first swim. We have a 2 month old and a 2 year old. Having previously stayed at the Grand in Eastbourne the pool temperature had been brilliant for young children and imagined this would be similar. When we got in the pool it felt very cool, I asked the staff member if the temp could be turned up and we were informed the boiler was broken. It was too cold for our 2 month old to safely enjoy. The next morning we returned with our 2 year old for a swim in a thermal swim outfit so she could stay in longer but the pool was even colder! Despite essentially having a wetsuit on she didn’t last long on the pool and we had to leave. It was really disappointing we weren’t notified of this in advance as we simply would not have spent the money on this stay without being able to use the pool. It was an early Mother’s Day treat for me and it was ruined a bit by this and the poor service we received at dinner (feedback sent separately). We had expected a lot more…

The room was spotless. Loved the comfy bed and thick towels. The staff were wonderful without exception