Food was okay! What i did not like is only two elevators were working. There was a lot of people waiting in line. Pool was not too clean. And overall it really sucked because thanks to airline Aeromexico we lost a day at the hotel.

Great service and hotel

DON'T GO TO THIS RESORT!!!!!! the hotels cleanliness was terrible. Everyone in my family got a food born illness during our stay except for my husband. My six year old was vomiting uncontrollably on our second night from the reservation Italian restaurant. He was so ill that he wasn't better for the rest of the trip. I started to notice at the swim up bar and the snacks stand that the servers were washing the dishes by hand rather than using a dishwasher. This is clearly why we got sick. In the morning all the items were fresh and hot from the dishwasher but clearly the staff were far too lazy and would rather wash the items by hand than trolly them back into the restaurants. They were not using the proper hand wash method with bleach either. My kids ended up contracting Hand Foot and Mouth disease from the kids pool. The children's pool area looked clean upon first inspection but after my daughter mentioned green slime that she slipped on, up near the slide I had a further investigation. Turns out children aren't as important as adults at this resort. All it would have taken was one pool guy to notice and clean but there was green slime all over the landing of one of the slides, which meant the area wasn't being cleaned properly. I'm sure this is where he contracted Hand Foot and Mouth as it is very contagious. We have been home for three days and been to Emergency back here in Canada and it is confirmed HMFD. Now my daughter also has contracted HFMD.

Very good staff. Always accommodating. Great family environment. My only complaint would be music pounding after 11pm.

Yes

Wonderful staff members (Bella, Lalo, Jessica, Leo) , beautiful property on the beach

Yes the room was very nice and clean also the staff was courteous.

The staff are very friendly, eager to help and knowledgeable around the area

Property is old and needs to be rebooted… Please don’t have kids on the side of the swim up bar… Should be an adult/kids section walkways from the pool to lobby are very slippery… Put down mats… Food at the snack bar terrible… Beach bar closes way too early!

I love it there! 17th trip to same place! It’s paradise

Absolutely loved it - only down was there was no mini fridge in the rooms. Def would come back though!

Great for families, great sunset views Comfortable rooms and the food options are real good

The staff went out of their way to make us feal welcomed and comfortable. The property was clean and someone was always cleaning and refreshing the maintenance of the property. The trees and bushes all were well trimmed.

8/10

Great resort for a family vacation. Food was good, pools great, staff outstanding. The only downside was the gym. Other than that, great property. We will be back for sure

Everyone was wonderful and extremely helpful. Food was great. Bring pants if you want to visit the Italian restaurant. I didn't

My son has celiac disease, and I was concerned that he would not have a lot of options for food. The chef heard about our concern and made special arrangements for him to have a gluten-free dessert every night. The staff throughout the entire property were so kind and welcoming.

This hotel has a lot of fun activities and the staff is very friendly. At checking I was not provided with the rollaway that my reservation included because of possible floor damage to the recently remodeled bedrooms’ floors. After talking to the staff and the manager the issue was resolved. A good place to stay

bad experience when checking in, one of the rooms not available, rooms in poor condition, air conditioning does not work in one of the rooms, in the others the thermostats did not work, there is no mini bar in the rooms, if you need water at night or something refreshing you need to call room service, the beds did not smell good and the only thing they told us when asking for help with all the problems, they said that the best rooms are for the hotel members, when booking through website or application does not guarantee rooms , first and last time at this hotel.

Hotel needs improvement