The room service food was poor. Over priced for a pretty shoddy dish. We paid £50 for two dishes, soft drinks and tea. That we would be OK but the duck salad was a joke.

The receptionist name was Dhruti. We are arrived 2hrs before checking in time. Dhruti was happy and helpful to welcome us. We checked in without delay, nothing seemed too much trouble for this lady. We hope the Manager reads this message, front of house staff are really important and Dhruti sets a high standard for customer service.

Nice hotel. Stayed there before. We were upgraded when we arrived late which we couldn’t make the most of as we had to leave for the airport 4 hours after arriving. But staff were all friendly and helpful during our short stay

The hotel is tired. the staff has a lack of ownership and English is not there first language

Clean room, good breakfast

The hotel is definitely dated but it was clean and comfortable. Staff was not helpful and rather rude at checkin.

Avoid this place so unorganised

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The room was clean and comfortable. The breakfast was also abundant with fresh fruits and veggies.

Hotels near Heathrow are very difficult--meaning expensive--to access in terms of transport...

The general areas in the hotel are nice and well appointed (reception, bar etc.) but the hallways desperately need the carpets replacing and the rooms are a little tired/grubby in corners. I was given an 'upgraded' room, it was on the ground floor (which is fine) however the whole length of the window was a parking space immediately outside so all I could see was a land rover and it didn't feel the most private so had to have the curtains closed the whole time. Long check in queue. Body cream in the room dispenser empty. Would prefer takeaway cups in the room or reception for coffee to go in the morning.

Very good reception staff quick and efficient, Free electric car charger was unexpected and appreciated. Facilities slightly dated and shower low pressure and c slow to drain away. Brasserie restaurant reasonably priced and good service.

Good condition throughout. 28£ for a buffet breakfast is outrageous. Last stay here.

We had a water leak in our room coming from the ceiling A/C condenser unit we believe...it wasn't just a a little drip, it was leaking alot....reported to staff at front desk. The breakfast buffet was really fabulous. The hotel was average to good...seemed a bit dated in places, carpets in hallways old and torn. Could use an upgrade. We were only there 1 night to catch a flight at Heathrow in the morning so served our purpose.

Everything was great; great facilities in the gym; comfy bed. Only downside was the overheated room.

clean room; airport shuttle only run every hour, not good

We stayed one night and had an excellent experience. The receptionist and bellman were very helpful. The room was clean and the bed was very comfortable. Great price for London!

did not get breakfast

Loved the hotel!

Hotel great for a overnight day before our flight