We had a lovely sea view, the staff were really helpful, the food was excellent and the hotel was beautiful but there was just a few negatives, the toilet paper was only one ply which is false economy and the towels in the room were so thin and not the big fluffy towels we're used to in a hotel of this standard

So far, this has been the best hotel experience I’ve ever had anywhere in the world. Everything about Zel Mallorca felt special — from the beautiful design and perfect amenities to the warm atmosphere the team creates. A special thank you to Sol, who made our check-in experience absolutely perfect from the very first moment, and to Marina Jimenez, who went above and beyond to help us during check-out with such kindness and professionalism. Both of them genuinely made us feel welcomed, cared for, and valued throughout our stay. Staff like them are rare and deserve real recognition. Every day, the team provided fresh water for my dog and kept our beautiful room spotless. That level of care and attention truly stood out. The breakfast was top-notch, with an incredible view of the beach. We also loved the concept of having no traditional reception desk while still always having friendly staff nearby, ready to help with a genuine smile. Tip for future guests: if you are planning to rent a car, keep in mind that parking is available for a fee, so it’s better to be prepared in advance. My wife, my dog, and I truly enjoyed our stay, and we will absolutely be coming back again hopefully very soon.

Staff 10/10 and the Hotel incredible and modern Really fantastic

Roomed was cleaned daily with new towels, staff are friendly and helpful. Front beach view.

The staff was very helpful especially Manuel the concierge. he made sure we had everything we needed and went the extra mile to bring comfort to our stay.

Great room (Junior Suite)! Staff was very nice and helpful. Food was great.

my favorite hotel in marbella

It was a very nice hotel and we enjoyed our stay

Clean room, staff is amazing!! Beach view is breathtaking and the ocean is super relaxing

Smooth and efficient check in and room was ready before mid-day. Staff were excellent explaining the amenities offered in the hotel and also throughout our stay. Fantastic room with an unrestricted view of the Med. We will definitely be back to Zel Mallorca, just wish we had booked for longer!

My room did not have a beach view , but the view outside the hotel was completely stunning, can’t wait to go back!

Highly recommend staying somewhere else. The hospitality was really lacking and not worth the price

Beautiful hotel. Great service. Conveniently located by taxi approximately 20 min to Palma city center. Plenty of restaurants and cafes on strip you can walk. Restaurant in hotel is delicious. Breakfast buffet is amazing. Beach front property- but no beach lounge chairs that belong to hotel- you need to rent them separately.

had a bit of problems of the arrival as they reserved the wrong room for me but after a night and adjustmente they made worth. it’s my second year in Zel and i would definitely come back

I stayed at this hotel last year and it was great everything on point, a great venue with great service this year same good venue however service was generally slow and not good. check in took over an hour and then on check out they charged me for the wrong room number when received online invoice and it was over £700 after sending many emails complaining and seeking cooperation to amend this issue ive had nothing sorted and just one email saying we are looking into this now we are a week and a half off check out. I mean how hard is it to see wrong names to wrong check ins and clients paying incorrectly and putting this right? clearly very hard and all after a check in that took over an hour in heat not ideal. shame because the hotel is nice but the service does not match it.

Super disappointing to have to rewrite this review. We were so excited about our stay at Zel Mallorca - the property is great, the staff are super friendly and it is overall a wonderful hotel. The issues we experienced were really disappointing - the hotel had no Wi-Fi or working entertainment for us for over five days. They tried many times to fix it, but unfortunately it was a massive outage. They promised us they would compensate for the inconvenience. And kept pushing the conversation back till the end of our 10 days when they came back and said they would do nothing. Legally and morally they handled it very poorly, and we left with such a horrible taste from the management. Once they got their full stay out of us they went back on their word, didn’t offer a single bill or credit for the inconvenience. I don’t trust a hotel group of that caliber that don’t value what they say ro customer or even try do the right thing when they fault. Too many other beautiful and high end hotels to choose from on the island - I would pick another if I had the choice. Concierge is also hopeless. They couldn’t get us a single reservation at a single restaurant. And we ended up having to do everything else which defeats the purpose of being at a hotel with that service. The area is also incredibly touristy and tacky.

For the price this hotel isn’t worth it. Nice modern property with extremely average service. Takes so long to check in and orders either take a long time or don’t come at all

Loved the breakfast and the staff was great, very chill and zen vibes

Good Place for a few friends celebrating a special occasion. Fun and with a bit of style

The style of the property is gorgeous. Friendly staff and quick service. Hotel breakfast & dinner is outrageously good. Great vibe/atmosphere. Will stay again. Only a 2 person occupancy per room though, unless you’re traveling with a child below 11 years old.