Fantastic location next to the river. Onsite parking. Lovely big rooms and quiet considering it's opposite a main road. Helpful staff.

Everything was well above average for any European hotel I have stayed in, and I tend to stay in A LOT!!

Good location and rooms

We were a bit disappointed with this hotel. We were greeted politely and the lobby was beautifully decorated. Unfortunately the room was quite different. Spacious but dated. There was no air conditioning and it was very warm. We opened a window and found the curtain torn and ratty. The bed was fine but only 2 old pillows. The rug was stained by the garbage can and desk area. The amenities were less than expected in a 4 star hotel- only a hand and body wash. I would classify this as a basic 3 star hotel, definitely not a 4 star as described. It was fine for one night.

See you next year…

Hotel was good. Town was not

The friendliness of the staff. They were also very helpful.

Older hotel. No frills indeed.

Nice place

Friendly welcome, nice and clean, room was spacious. Breakfast was plentiful.

Twin room was 1 bed with 2 covers, had to sleep on the sofa as sleeping with my grandson isn’t an option.Had to show my bank statement to prove I paid before we could have breakfast. 45 minutes from receiving my key to getting to the room. I will be taking this situation further

The beds are 👍

It's a nice hotel, so let's break it down: Parking: Tricky. We were only in the Nissan Micra. If you're in a biggger car or SUV, you might find it challenging. Reception: We checked in on a Friday. Everything was fine. We were advised that the restaurant was full that night (large coach party of Swiss tourists) but Anthea was more than happy to recommend alternative dinner options. I believe the hotel restuarant is also closed on Sat/Sun evening for dinner. Room: We went for the Privilege Room. Twice the size of a normal room but well worth the extra cost. Totally recommended for the extra space. Free mini bar/snacks included. Bathroom: Modern and clean. Breakfast: Meh. Basically cereals/cold cuts. We skipped it on our last day even though it was included in our room rate. Location: Excellent. Walk out the hotel door and look straight ahead for Europa Galleria. Walk 2mins up that road and your're in the centre of Saarbrücken. Left takes you towards the train station. Right takes you towards the main shopping mile. Great places to eat whichever direction you chose. Special mention: Anthea Neuhaus. She checked us in professionally and politely. She then had to deal with me continuously forgetting my key card every time I came down from the room to smoke outside, and issuing me with duplicates. I think when we checked out I handed over six key cards. Every embarrassing for me, but Anthea was a star and a credit to Mercure hotels. Nice hotel, great receptionist.

Great value for money - exceeded our expectations. Would stay here again!

Very friendly staff and great location! Would recommend

This had all the feel of a hotel aimed at the business person market. The restaurant was devoid of people on a Saturday night and the meal was disappointing and expensive. The reception staff were helpful and friendly.

The hotel was very modern and absolutely beautiful. The room was extremely comfortable and wonderful in size. Pleasantly surprised there was AC in room and also a mini fridge. Was surprised at lack of English ability with employees and signage for such a huge hotel. A card in room asked in English for guest to provide review, but all other signage, including restaurant menu is in German.

Very happy with my stay and would come again and stay

Location good- A/C not working properly only they did was give us two fans until next day then half off a suit for two days. Cost us $50 more. Should have been totally free.

Nice hotel. Car park was always busy so had to go to one some distance away. Nice breakfast. A spoon for the coffee would have been nice! As always, German staff spoke excellent English and were very helpful.