Noisy room next to cleaning cupboard where was woken each morning at 5-6am. Room lost all power during the stay for a period resulting in having to sit in lobby to wait for power to be restored.

Room was very basic for what I paid, I also didn’t like the self check in

Very nice to reception staff

Very friendly hotel room was spotless and comfortable will definitely stop again

Staff as always are brilliant. Room was clean and tidy but was not ‘refreshed’ despite us leaving a tag on the door. The price of the room was astronomic because of the rugby .. seem unfair to hike prices in match days . Also £59 for a bottle of rose and two jamesons made me wince …

Lovely helpful staff!

lovely room just a long walk to get to the room. breakfast was brilliant as always

Door handle loose

Check in was fine.. Facilities were poor.. No hot chocolate in the rooms or available at the hotel restaurant. The only place you could get it was to pay in the on-sight Starbucks (which was closed when I arrived).. Given that I don’t drink tea or coffee there were no hot drinks available. There were no cups or glasses for rinsing teeth after brushing. Breakfast choice was also poor.. I stay in hotels regularly but this is the first hotel I’ve visited where you can’t get hot chocolate without paying a high price, and you couldn’t even rinse your mouth after brushing your teeth. I would have given no stars apart from Gail one of the breakfast servers who (when I raised the issue), out of the goodness of her heart, and without my knowledge, spoke to John the Starbucks manager who again, very kindly gave her a free hot chocolate to give to me. Both these staff members went above and beyond which I’m very grateful for. Hence the two stars which would have been none without them.

I stay in village hotels frequently however the last visit in Cardiff wasn’t up to standard, the stay itself was fine however the room housekeeping for the week was poor, my room was missed on three occasions even though I had my door tag on, when it was done the dirty cups etc weren’t replaced or changed.

Spotless

room was in good condition. Very loud at night due to anyone can come to the hotel even without staying there. I find its a place a lot of people socialise in like its a pub/bar and people can walk around even if they are not staying there.

Comfortable and clean room.

Fit for purpose.

Amazing lady on reception. Very helpful and friendly. Sadly didn’t get her name. We checked in around 12 o’clock on the 01st of January.

Nice room

Everything was nice. The hotel has a bright future.

All very good

Yes room was spotless and staff very helpful

The breakfast was fresh but not kept hot enough