Stayed overnight in one of the suites, paid a holding deposit of 100 Euros on a debit card. On checkout we settled the bill in full and told the holding deposit wiuld be redunded in the next 7 days. This never happened even after sending 5 emails, direct to the hotel and through this app! I had to get my card issuer involved to resolve this a month on. For this reason I cannot recommend thos hotel.

Lovely hotel. Friendly and helpful staff. Really enjoyed our stay. Would highly recommend 😀

Lovely atmosphere. Great customer service , good rooms and fab location. Food good too. A bit pricey but in many ways worth it.

A great hotel in a lovely part of France. Staff were great and the location very convenient for Royan by foot and farther afield by car. Would stay again….

A wonderful stay from start to finish. Hotel is immaculate, spotlessly clean and nicely designed. Our room was extremely nice and clean and looked after 2 adults and 2 children easily. Facilities are excellent with use of spa and pools. Location wise the hotel is perfect, extremely short walk to 2-3 beaches and a 10 minute walk to the town centre for lots of restaurants etc. Our stay couldn’t have been better, highly recommended.

Outstanding location with beautiful ocean views; the hotel has also been fully renovated. The hotel and restaurant staff were incredibly kind and helpful. We were traveling with a young child and the chef made whatever dinner she asked for. Truly a great destination!

Disappointing to find no table available in the restaurant until 9pm. The hotel should advise guests to book In advance if they are busy. We had to walk over a mile to get dinner.

Great spa and hotel with good sea views. Great location near a good beach too!

The view from the upper room, pool and restaurant’s terrasse is unique. The food is excellent and the staff is very friendly. Our room was very nice and confortable. The only problem we had was with the wifi which was not constant.

Very friendly staff. Nice location. Great stay

From the moment I checked in

Ideally located, rooms very clean and quiet, breakfast buffet was more than comprehensive and very tasty.

Love this hotel and stay here often. It is well situated between the town with shops, restaurants and market (10 min walk) and Pontaillac with it's beach front casino, shops and restaurants (15-20 min walk). Rooms are well appointed, spacious and clean. There is a Spa with steam room, sauna, jacuzzi and jets in the pool area as well a gymnasium. A variety of treatments are available book in advance of your stay, list is available to download etc. We have not tried the sea-view restaurant which offers breakfast lunch and dinner with a full extensive menu as we usually go out. Last but not least the staff and management are so welcoming and helpful, have already booked our return visit!

Decu de la chambre pour un 4 etoiles !! La sdb etait vraiment tres simple, ca ne vaut pas le prix La nourriture de l’hôtel est a revoir aussi..

The hotel reception was the best part of this hotel and the reception staff. Our stay was after the school holidays and was still very expensive for the size and quality of room. I could forgive the size and design of the room if the spa facilities were great, but they also were dated and very small. I wouldn't recommend this hotel if you are a young couple as the place was full of much older people. The bar and waiting staff were OK but not very friendly or helpful... we stood at the bar for over 15 minutes and then someone walked up in front of us to be served immediately and we were just ignored. We will not be staying at this hotel again in the future. This was our first time to Royan and we were very disappointed.

Nice stay. The view and location was excellent. Pleasant stay.

A truly amazing hotel. Our room had a sea view and terrace. Our bed was huge and v comfortable!

A 4 star hotel with a very poor restaurant. The set menu was disappointing, bland and over cooked food with the ‘Abondance’ desert consisting of three thin and sweaty slices of Comte cheese.

Fabulous hotel situated in a great location all rooms overlooked the sea. Fabulous beds and very comfortable Great

Booked the Thalazur as had heard lots of good things. Whilst our room was comfortable, the balcony let it down. Given we booked the room with a sea view we were unable to sit on the balcony as no chairs or table. In addition the paving flags were loose and it felt unsafe. Paper cups for coffee in the room was poor as was plastic glasses. We went for an upgraded room so I expected more!!