First visit to Edinburgh and really pleased with Best Western Kings Manor overall. All staff were super friendly and very accommodating, ensuring our dietary needs were met from day one. Breakfast was impressive, plenty of choice and time. Fiona in particular who oversaw the breakfast restaurant was phenomenal; taking time out to speak to people, remembering guests and their needs, and a genuine interest in their adventures. All despite being run off her feet. She later reappeared for lunch cover when short staffed in the restaurant where she was equally as helpful and friendly. Amand on the front desk was also amazing: friendly, approachable and always genuinely happy to greet people. There was a gentleman also in the restaurant who again was helpful and amenable and super conscious of our dietary needs. The only reason I have removed a star (which would be a half if allowed) is, firstly, I’d like to see a little more choice on the restaurant menu for vegans/dietary needs, and secondly the main reason was because of the spa facilities. I had a few important criteria for the three very different people in my party, one of which was access to a spa and treatments. The Oasis Spa was a main reason I chose this hotel but it turned out was only open Monday and Friday which was of no use to us at all. This was not advertised anywhere beforehand, it is very misleading and would discourage me from using the hotel again. A Monday to Friday visit means access is needed during the week.