Overall Ratings & Reviews Baymont by Wyndham Henrietta/Rochester

Within less than 24 hours our room was intruded. They left behind pubic hairs on our bathroom wall. There were ants coming from the ac unit near the window (only assume they entered because it’s been raining for days). We switched rooms three times. Three times someone entered our room without our permission. I asked front desk if maid was in our room the man at the counter said, “No, we don't have maid service today.” He then gave us a different room. Second time we changed rooms because it was visible someone again entered when we were gone our belongings were moved around but nothing stolen. I am extremely angry given we chose this hotel because we are homeless. For your company to allow that behavior and take advantage of someone at their lowest is disgusting.

Very clean and comfortable with great customer service

Nothing to write home about. Could here everything through the walls

No elevator, no curtain and security lights kept room illuminated all night, breakfast was underwhelming. Very basic.

Front desk person who checked me in couldn't have handled me better. Rooms are obvious completely remodeled from ground up everything is new Microwave and fridge very convenient for me. I purchase premade meals at wegmans , so one they wont go bad and two i dont have to go to lobby to heat up Thanks to the staff

The clerk was friendly and the facility was modern and very clean.

Mattress was good. Security slide lock on door was broken. I let them know and it was repaired that day. Walk in shower was extremely slippery. No toilet paper holder. No fresh towels, Kleenex replenishment or quick clean was done for my two-night stay. Single door into adjoining room had no sound barrier. People checking in, chatting, toilet flush, seemed like it was in my room.

Check in was nice Rooms where clean Alot of things in walking distance Rooms were outdated but nice overall i would stay again

It was good because of cleanliness.Didn't like the marajuana smell coming from the laundry room.

The staff were okay. Reserved two rooms: Rm1: NO SMOKE DETECTOR NO DOOR SAFETY LATCH NO EVACUATION MAP ON DOOR NO TP GREASY FLOOR Rm2: NO SMOKE DETECTOR NO EVACUATION MAP ON DOOR STICKY FLOOR

Small room BUT more than we needed.

The property is very clean and the staff is very friendly and helpful. The free breakfast is very good. I will definitely stay again at this hotel when I am in the area as it is very reasonable and well worth the money.

Very nice clean and comfortable

This hotel is terrible, the TV is from 1980s, the window airconditioner is from 1970s, it's absolutely terrible

Location to RIT

Towels and rags were all dirty. S

Ok

Nothing unique about this place.

This was dirtiest hotel I’ve ever stayed in with an incredibly lazy “breakfast staff.” Absolutely disgusting. So disgusting that I am leaving my belongings in the garage for a few days before unpacking. The CEO of Wyndham should spend a secret night in this hotel and write a review.

Great