We booked a room with our pets and upon arrival found out we were on the second floor of “B” wing.
I was told nothing else was available.
We opened the door to the room and were greeted with a 4’ diameter stain on the rug that was so dirty.
The dogs were drawn to this stain as the presence of urine was there. I complained again; no rooms.
The wing housed the “unhoused” which I didn’t have an issue with until the drugs were being sold, screaming and fighting was happening, and kids were running the halls. They did this until after 3:00am.
There were two security guards and the iPhones were more important.
When we left the front desk informed me the couple in the next room left at 2:00 am and they would be compensated as were we going to be.
My dog hold and our compensation of $50 took 14 days to receive as they claimed they paid me the next day. They did not.
The only good thing about our stay was the bed.
My dinner order came incomplete and it took a visit to the restaurant
To show that a salad WAS on the menu when they said it wasn’t.
After two weeks fighting for our refund, the back and forth calls with nothing but excuses why we weren’t refunded, I got an apology. Sorry, too little too late.
I do NOT recommend this place; especially if they place you on the second floor.
