it was a pleasant experience. everything went well

A lovely boutique hotel in Yorkville! Service was fantastic, our room was clean and spacious, the free bubbly and cookies, as well as really nice selection of free tea and coffee in the room was a nice touch. The decor is a bit dated, I’m not sure it’s giving luxury the way it maybe used to. But the spa is fantastic - highly recommend! Altogether a nice stay in Toronto!

Quality hotel with friendly staff and convenient location to downtown Toronto amenities. The nightly cookies were excellent.

It’s a gem in the city. We love the charm and afternoon tea is excellent.

Beautiful Boutique Hotel. It is nice to be remembered when we show up for another stay. This was our third.

Amazing staff, great breakfast experience too.

Prop

Over washed scratchy towels. Do not disturb is ignored. Shower could use better cleaning. Definitely needed better cleaning of the curtains and had to advise staff of an issue. Cheap hairdryer and was replaced with an even cheaper one. Environment is in good location and quiet. Carpet needs replacing.

This hotel is well located and quiet. However, it is not a five star property by any definition. The interiors are tired but worse, my room was dirty. Skirting boards and corners had not been wiped down and had hair stuck on them. The bathroom floor was stained as was the shower. Better to stay less expensive but clean.

This is a quaint lovely hotel that caters to their guests From The Gatsby to The Tea Room it was a wonderful stay

Beautiful hotel and wonderful staff.

The physical property is fine - BUT the service is very mixed. Ask for them to order a taxi from my room and they did not do it until I came to the lobby - wait meant i nearly missed plane. Breakfast menu was horrible - too complex. no fruit. Delivery of hair dryer and dinner to room were problematic - not owrthy of very high price.

Will stay here again next time I’m in town

Such a beautiful place to stay. Our room was clean and lovely. I loved the harp in our room and the complimentary champagne. The pool and sauna were gorgeous and empty when we went, which was amazing! Highly recommend.

Maybe the best hotel I have ever stayed out. The attention to detail was incredible.

We loved Mo who helped us with everything!

We had a lovely stress free stay here.

What a great stay. Jake at the front desk was so helpful and knowledgable during our stay, my sister wanted a photo with him before we left! The hotel room was beautiful and the high tea and food at Gatsby was amazing. The service was impeccable. We will be back!

Staff members were very friendly and helpful

The property was wonderful. Service from the day we made our reservation till check in was perfect. We will definately be back. Thank you so much!!!!