Overall Ratings & Reviews Protea Hotel by Marriott Knysna Quays

The positioning of this hotel is great; it’s right by the Waterfront. Parking is available at an additional charge. The reception staff were extremely friendly and welcoming, the room required a little maintenance – silly things like the fridge door screeched on opening, and the aircon remote wasn’t working but the shower was awesome. I don’t like a combined bodywash/conditioning shampoo which was provided, but that is a personal quirk. The Wi-Fi password (which didn’t require a separate password, linked to your room, once you had logged in), was hidden on a blue slip of paper in the keycard holder, not sure why as it was on the board, right by reception! Breakfast on Sunday was a disaster, the hotel was full (it was the oyster festival) and there weren’t enough tables, or when you found a table, it hadn’t had the cutlery replaced, coffee took for-ever to arrive (in a cup with no teaspoon….). The next day the hotel was a lot quieter, but service at breakfast was no better! The food, however, was standard breakfast food, enough variety to keep me happy (and I love breakfast!)

We stayed for two nights in a room with a view over the harbour. The room felt a bit dated and the walls quite thin (so much so we got a call from reception asking us to turn our tv volume down as next door found it too loud - this was before 10pm). Reasonable breakfast options. We ate dinner at two local restaurants, as the hotel restaurant is only for breakfast, but getting a table could be a challenge on busy days.

Amazing hotel, 5 big stars. Everything was perfect we couldn’t have asked for anything more, lovely friendly staff. Lovely restaurants nearby, safe to walk to. Excellent, thank you.

nice return visit--well worth it--staff very good

This is an excellent hotel in which we have stayed on many occasions. The staff are excellent and do everything possible to make your visit a huge success. You will have a wonderful time here.

For staying in Knysna it is a perfect location: we had a room with a view over the lagoon, they offer breakfast, parking (which will cost 30ZAR extra per day). The staff was super friendly and helpful. you have a nice pool area. And you are right at the waterfront which is beautiful to walk around - or you can go for dining, boat tours.

Great value for money. Convenient location.

Beautiful setting.

Great location, quiet, close to restaurants, free parking beside the hotel, great buffet breakfast, heated pool

Great location, easy walking, close to great dining options.

Superb place by waterfront

Basic but good

Just love Knysna

Great location, very convenient

Good pool area to relax. Safe and easy walk to town and on the doorstep of harbour restaurants. Nice view of harbour from room. A little dated compared to other hotels we’ve stayed during our travels but good and convenient nonetheless.

No dining options or room service

Excellent breakfast and very good location

We enjoyed communicating with the staff. The front desk manager Lee was very friendly and accommodating. Overall stay was awesome

Felt the staff were not well trained and very disinterested. No one told us when we arrived our rate included breakfast so missed it the first day. Also the tap water was very brown, again not explained on arrival, on asking just told OK to drink! Frankly I didnt want to shower in it ! Everyone we asked in town said not to drink the water. The manager did take the time to come and apologise which was appreciated.

We have stayed at Marriott Quays on a previous occasion so booked again for our visit to Knysna. Unfortunately our room was a disappointment. There is a light at head height fastened to the wall at the side of the bed. This hit your head turning from he fridge and if moved, getting out of bed. We eventually found the switch for this along the floor! There was only one bedside table and this was a double bed so couldn’t be used by both. Have you tried to be comfortable with your glasses, book,glass of water and your early morning pill at the other side of the room? I requested a bedside table to be told all the rooms only had one so none were forth coming. We were there three nights and for the first two showers taken between 5&6 pm the water was COLD, we thought people had used all there was but reported this and there was warm water on our last night. The one excellent thing was the breakfast - a lovely selection and freshly cooked egg dishes and the waiting staff were cheerful and friendly. There is a charge for overnight parking. Not much but it gave you the feeling that they were grasping for every penny. We won’t be back in a rush. There are so many places offering accommodation in Knysna!