The website really doesn’t do the hotel justice - we would have stayed longer had we known how amazing it is. The whole experience from start to finish was stunning - we loved this hotel.

Stylish, well maintained property with friendly and helpful staff.

This is a generally excellent hotel. No more on that need be said. You won't be disappointed. Except that the breakfast tea is terrible. There is just one thing that we noticed on our last day. Breakfast is from 7am, our taxi was a 0730, a fairly typical departure time with either a flight or busy day scheduled. So, any hotel guest who is there right on 7am is likely to be on a short timescale. The hotel should recognise this, and the staff should be aware. It felt like nobody was really interested in offering any service until it was too late. No shortage of politeness and smiles! - just glacially slow service until someone got the message and barked a few orders.

Terrible check-in experience. We reached the property at around 2 pm. We were made to wait for an hour before one room was given. The other room was given half an hour thereafter. The rooms are not sound-proof. The noise from the corridors come into the room. The is no peace in the hotel. Too much chaos and it can be felt in the rooms. The food at Lorenzo is average. The pizzas there are not good. The good things - The staff is courteous and nice. The buffet breakfast is good. Great variety of food. The Sri Lankan cuisine at buffet is good. Overall stay experience - average. Did not enjoy Galle and the hotel was a big contribution to this bad experience in Galle.

Stayed one quick night, beautiful facility on the water and a room that allows you to enjoy it. The bed was the best! I know it sounds kinda ordinary but great bed!!

Location is perfect and breathtaking. Staff is so wonderful,checking in was so effortless and welcoming. Would gladly stay here again

very nice room and service. beautiful beach view

Staff are warm and very friendly and they showcased the Sri Lankan hospitality. The Sri Lankan food served at the hotel was very delicious. But, I would've preferred a few more options.

Best big hotel I stayed in that doesn’t feel like a big hotel

Was alright!

Excellent hotel slow but smiling service excellent location. Room for improvement in the catering department!

Plenty of staff but no managements. They were helpful but not efficient, particularly at breakfast. Hotel needs a good refresh, paint etc. finally I would recommend all Hotel.Com clients use the Spa Wing for better rooms and great sunset views. We changed after disappointing first night in the main building.

An excellent hotel - relaxing, well maintained, good food, great location.

Excellent accommodation - big rooms, bath, balcony with great sea views. Food great. Service was very good - some of the younger staff are still in training but will be fine soon.

Beatiful hotel with spectacular views visible throughout. Classy decor, peaceful setting, impecable attention to detail and keeping the guests happy!

We had no problems at all during our stay. Everything was top notch. Note that the beach associated with the property is not swimmable. Very close to Galle fort (a short tuk tuk away). Food and service was excellent, overall very happy with our stay.

one of the best resorts. landscape, food, staff, spa..... everything was great

Brilliant architecture, hospitality was second to none and the grounds impeccable. Room was a glorious oasis

Upscale resort, but not as service oriented at the restaurant as at the hotel itself. Rooms are marvelous as well as housekeeping and bell staff, but restaurant below standards in service. Great buffet, something for everyone.. but I had two breakfast meals there, four cups of tea or coffee and each of the four times, I had to waive waitstaff down to get it to my table. That’s unacceptable.

The hotel is beautifully designed (by Geoffrey Bawa architect) and as far as I’m aware, totally unique in its style which is simple and elegant. The location is stunning. The building is kept spotless. The paintings, artefacts etc are all tasteful and in just the right place. Our room and balcony - and view - were gorgeous. There seemed to be a lot of staff - all helpful and friendly. Most had good English but we had difficulty communicating with a few - despite their willingness. We had a bad experience our first night with room service. Waited ages and the pizza we ordered was dreadful. All went uphill thereafter with brilliant breakfasts and excellent dinners - eating mainly Sri Lankan food. They light candles around the building at night making everything look beautiful. I should say, it was very under capacity when we were there (due to people not travelling because of the Corona virus) so there were probably more staff than usual per person to look after us. We loved our time there.