Overall Ratings & Reviews Extended Stay America Suites Long Island Melville

Property is very clean and great friendly staff.

The advert says "breakfast" but in reality it's just a small muffin and a coffee, don't be fooled.

Very conformable beds and we kept property

Good service and property

The property is okay, they updated a the rooms. It’s always some kind of disturbance, either it’s in the halls or outside.

Terrible

Dirty, horrible, rude staff, questionable guests. The list is infinite.

Nice

I WOULD LIKE TO REQUEST A REFUND. THE PLACE WAS SO DIRTY THAT ROACHES WERE ALL OVER THE KITCHEN, AND THE BATHROOM. THE BATHTUB WAS CLOGGED AND FILLED WITH WATER.

The place was nice

Rude staff, outdated, unsafe practices.

We loved our room.

staff was not there at time in front desk, It felt more of a Motel. I would not be staying here ever again. They had everything was hidden you would need to ask for utensil. I was not happy staying here I wish I knew before.

Very good condition

Room was Ok

To much noise

The hotel was very clean and the staff was great.

The room wasn't that clean. The bed wasn't fastened to headboard and it moved when tyring to get into bed. The kitchenette and bathroom fixtures were extremely dated. The lobby was unkempt and the elevator was shotty.

I was not happy with my stay. Initially, when I arrived, the hallway outside my room reeked of weed and the room across the hall had it's door open and was playing loud music. The desk clerk (who was very professional) moved my room. However, both rooms had warnings in them that the water would be turned off between 9am and 2pm the next day (making a shower impossible). I called the clerk - he knew nothing - it was not until I returned from my evening out at 11 pm that he finally confirmed the notice was old and should have been removed. Next morning, the shower worked fine, but there was no shampoo in the room. Finally, the "continental breakfast" was basically a choice of oatmeal, a fruit bar, or a tiny pre-packaged muffins - no fruit, no toast, not even milk or creamer for the coffee. Again I asked the new desk clerk if they had creamer - his response "that's what we have" and then turned away. This was not a cheap hotel (Hotels.Com rate cost me $146.00 for the night). For $20 more, I could have and should have stayed at the Hilton across the street, where I'd have been treated like royalty. I won't stay with Extended Stay America in this location again.

The toilet and heater/ac made horrible noises. The room had a weird smell. But the housekeeping did a good job of having it clean and prepared.