Nice hotel and staff, near to everything. Breakfast tends to start late by American standards

If you are looking for an idyllic little part of Madrid away from the busy city and metro , this hotel might be it. It is close enough to the airport and the city by public transport but you will have to be mobile if you aren’t keen to splurge . The staff are warm and friendly from reception to the kitchen, everyone does their best to make it a home away from home

Great staff and conveniently located

Friendly and helpful staff

The hotel appears to be a new hotel. The physical appearance is excellent. The room had plenty of space and was very clean. The staff was excellent and very helpful. The restaurant and the bar are very good. The hotel is located in a very good neighborhood. The hotel is very close to a metro stop (Cartagena) so you don't have to be in the city center to see the tourist sites, and you can spend some time in an authentic neighborhood. Getting to the airport by taxi takes about 20-30 minutes, and taxis frequently make rounds to the hotel. We didn't have to wait long to get a taxi to the airport when we left.

AC had a large room for us to stay in

Wondered people and location. The room was very clean and comfortable. The people at the front desk were very helpful and kind. The location is near key bus and subway stations.

My friend’s backpack was stolen during the check out, when we were at the reception. Staff didn’t provide the images from security camera, they just shared the police station ‘s address and no more support. Police informed it is very common AT THIS HOTEL!

Muy conveniente por su cercanía a medios de transporte, se puede caminar de manera segura.

Great hotel and very nice staff

Great.

Clean rooms, fair price, and friendly staff

Faultless

Very clean, nice employees and nice location.

We have room 511, extremely small room with afternoon sun, very hot and can not open the shades. Barely enough room just go around the bed. Not enough room to put suitcases anywhere. Hotel is quite far from all the popular sights. Must transfer if using metro to sights and it takes minimum 20-30 minutes. It takes >50 minutes if take a bus, and it costs almost 30 Euros by taxi from Plaza Mayor. Coffee machine in the lobby but you have to pay to buy a capsule, pretty cheap. It is pricy for what you get. Had stay in many AC hotel before and this one is very disappointing. No hot water boiler, the capsule coffee machine is not adequate to make hot water or tea.

Modern accommodation convenient o the airport and Salamanca.

Everything on point

Very good hotel for a quick trip. Hotel is in very good share and staff is great.

Great place to stay. We hadn’t realised how far away from the city centre it was. The hotel and staff were great.

Love the hotel and location