I was feeling uncomfortable when I arrived at the room, so I asked to change rooms. The guy at the front desk told me they were fully booked and had no free rooms available. After I settled in and turned on the heater, I discovered it was broken. When I reported it, the same guy at the front desk wasn't able to fix it, but miraculously a room became available on the next floor and I was moved into it. It was a long and stressful evening/night .