Overall Ratings & Reviews Mystic Marriott Hotel and Spa

location clean

Nice place

Our room was very quiet despite the fact that there was a national dance competition taking place. I doubt they’ll ever get all of the sequins and glitter out of the carpets.

Excellent service

Restaurant not open for lunch on weekend No where to get anything to eat unless you drive 15 minutes Housekeeping never shows up till 4 in afternoon Felt like a Hampton inn rather than a Marriott spa hotel.

Also, as an "Expedia Platinum Member," I should be receiving "Free Room Upgrades", in addition to other perks. Called Expedia, they were useless, barely spoke English & read verbatim what Expedia posts online about VIP status & upgrades. Had no choice but to book the suite prior to arrival, or it wouldn't have been available. (I should be compensated for the difference.) I've spent a great deal of money to earn Platinum Status to not reap any it's benefits. Aside from that, the room was so filthy, we were originally planning on staying 4-5 nights, but left after one. Black mold in the bathroom. Floors were so dirty & they had spilt stains that were never cleaned up & dried sticky. Should be receiving a full refund!!!!

Check-in staff was not friendly or helpful. The housekeeping staff were very friendly and the rooms were decently clean. The beds were a little hard for our liking but we still slept fine. When I called after checking out to get a list of incidentals, I was told they would be emailed and I never received the email. This overall wasn't a Bad experience, but it wasn't a Good one, either.

The hotel was very close to all the top attractions and the rooms were comfortable and well decorated. Biggest issue was the hotel did not enforce the 10pm-8am quiet time which was frustrating. People making loud noise 2 out of our 3 nights until 1am-2am and then babies crying in the hallway at 6am, which was very loud in the rooms.

Hotel is nice - overpriced - the bed was terrible - springs in the bed - my view was of the roof ! Paid 330 for the this room- rip off Front desk lady was rude too

Thanks

Lauren and Nathaniel are incredible. Always impecable service and very professional. These 2 are true assets to Marriott!! On the other hand our room upon checkin was very warm . The ac was not working. Maintenance was called to our room but room was still uncomfortable. Also, ordered a welldone steak and twice was served a bloody red inside steak. This is not Marriott standard!! Disappointex

Liked the room - clean and neat

Nice hotel overall. Minus a star for staff not following through. Had some items I left in the room, was told twice by 2 different staff someone will get back to me and nothing still.

Beautiful hotel about 20 minutes to the casino. I love that the rooms do not have rugs and so my allergies were not affected. The lobby is lovely and the bar restaurant on the first floor had a good amount of people on a Saturday night. We’d stay here again.

Great room. Good service. Close to so many things.

Had a wonderful time. Food, Staff are excellent

This hotel is very clean, comfortable,and welcoming. The food at the restaurant was delicious. The pool felt like bath water and was clean. We will definitely return!

Good!

I liked the property