Will return one day again

Happy

We loved this place. Everything was walking distance. Parking at the hotel was super convenient. Bathrooms didn’t have fans so it did get stuffy in there but other than that the room was great. Breakfast was good.

Breakfast was amazing

A+ hotel!

Check in was slow and I felt bad for the desk help checking in every one. Once we finally were helped by Albert for checking in which he was very helpful and great! Our room was nice and clean it does need updating the shower had lots of wear and caulking! But it did have great water pressure and stayed hot! The evening reception was perfect the gentleman that was serving drinks that evening was fun, the lady however, seemed to not want to be there actually kind of rude! The snacks were great and plentiful! The beds were comfortable and we had a suite and our son slept on the pullout couch very roomy for a suite very nice. The breakfast was awesome. Everything was kept clean, filled and hot and all the workers were very pleasant. Overall, a great family weekend getaway.

One of the best hotel stays I've ever had. Highly recommend! Great place, great staff, great location.

Everything was excellent. Check in was quick and hassle free. Great access for parking and in & outs were easy with license plate recognition. Wonderful perks $25 @ day for food and a large array of choices from the restaurant/bar, evening snacks and drinks and full breakfast buffet along with made to order food. We would give it 10+ stars

Bed comforts

Pool was small. Rooms were not quiet, but clean. Breakfast was good

No onsite wheelchair van parking, difficult disability access with two different elevators long distances apart in order to access room, bathroom door broken and completely unable to use.

Our room wasn’t cleaned very well but it was okay for staying the night in

Family traveling and fit everyone well and the meals. Front desk was helpful!

The walls of this property are very thin. You can hear a regular volume conversation happening in the next room. This is incredibly annoying when that conversation is happening at 2 am. The property is dated and somewhat dirty and dingy. The staff were friendly and helpful for the most part.

Property is close to Michigan Ave, Chicago River, and Millennium Park. Plus Walgreens, Whole foods, and Target all within a block. Surrounded by too many great restaurants to list them.

We called to let hotel know we will be arriving late but wanted to make sure they have our room type reservation which was a double double in a high flr with lake view. Upon arrival they got our res mixed up and we ended up with a King for three adults on the lowest floor w no view. The room apparent serviced and we found some horrible things left behind like barf on the phone cradle. The room didn’t have usual amenities like slippers and microwave, beverage set up, etc. our calls were unanswered and we finally had to go downstairs to front desk. When staff finally brought slipper, that person knocked on the door and ran off. I had to pick up the slippers off of the floor when I opened the door. Stephanie did try to rectify the situation and gave us a bit of a discount on the room but IMO for this horrible experience it should’ve been 100% comped.

The staff was very friendly. Not particularly fond of having to take three elevators to get our room but it worked out. The breakfast was ok, nothing out of the ordinary. The suites were good size.

Excellent staff. Extremely friendly and helpful. The location was perfext for all the things we did while in Chicago.

The location is absolutely fabulous. The breakfast included was great. Bed was comfortable. I had to go to the front desk to get help for internet access. Wi-fi was spotty. It just could have been my phone. Not sure. The service was spectacular.

The food was amazing. The rooms, however, need complete revamps. They are in very poor condition. The couch had stains on it and was torn, the bathroom felt dirty and the door was off it’s hinges. The carpeting in public areas felt dirty. It needs attention to make it an enjoyable stay.