La Habitaciónes y el baño están un poco descuidadas

En general bien. El lugar un poquito deteriorado. El 90% del personal con buena actitud y buena atención.

Everything was ok.

Not bad for the money! We definitely had a good time but be prepared to stand in lines for food and drinks. Pools were very nice and the location on the beach was very pretty. There is a nice pier you can walk out on as well.

Great staff and a great resort.

Great!

The food and exterior is fine but the hotel shows the ages on it.

The exterior and Food is good, but the room has a condensation issue, this is not good and makes the room and the hotel to show the ages

The evening show was great. There were a lot of choices with the food. The staff were friendly and helpful. There were limited washrooms and one was closed most days. The pool smelled like pee. Renovations outside our room for the duration of our stay were noisy and dirty. WiFi is slow and all amenities info is online, so access to the needed information was lacking.

Mejorar en muchas áreas.

La comida

The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day. Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy. Didn’t use the parking so cannot comment on that. We had a perfect 8 night stay and would very happily return to the resort.

Muy bueno

Excellent staff and nice place to visited, definitely I’ll be back in my next trip.

La comida de los restaurantes con reserva excelente pero el bufet deja mucho que desear ya que los platos no están bien elaborados y con poco sabor. La atención del personal excelente, fue lo mejor, siempre amables y atentos. Al menos en mi habitación habían una cantidad muy grande de mosquitos (mate al menos 30 - 40), otros insectos pequeños y hasta una pequeña cucaracha. El baño no olía bien, y la puerta del baño deja pasar toda el agua cuanto uno se baña por lo que hay que secar todo el piso luego.

Tuve una experiencia terrible con el restaurante premium, soy alérgico al chile picante y en una de mis comidas me sirvieron un caldo (dicen sopa de mariscos) que venía un camarón y otra cosa, resultó ser que la otra cosa era un chile picante entero que estalló en mi boca cuando intenté comerlo sin saber que era… un grupo de meseros se reunieron a reírse y al increparlos por lo sucedido se burlaron en mi cara… de las peores experiencias que he tenido en un hotel o restaurante.

Staff was helpful. Building is showing age but amenities seem to be good. They are trying to take care of the property. Buffet was good and being all inclusive you don't have to worry about anything

Conveniente

Ok

If you are visiting for your first time to Costa Rica this is not the place. When we checked in at midnight we walked to our room, that was farthest from front desk, and the keys did not work. Had to walk back to get keys that worked then the door latch on the inside caught so we had to Jimmy it open. The rooms were not well maintained and the doors did not seal so bugs would crawl in the room and we would have to kill at least 5 bugs a day. The shower only had hot water so could not adjust the water temperature. The staff was not helpful at all and no one seemed to really know what was going on. No instructions were given to us that we had to make a reservation to use the restaurants for dinner. We went to have dinner the first night and only 1/3 of the tables were full. They would not seat us simply bc we did not have a reservation. There were only 2 of us. We paid for the premium to be able to eat at the restaurants. We tried to make reservations the next day and got declined on the app. Went to the front desk and had to wait then found out to make reservations we had to talk to someone else the front desk could not help. They had plenty of open times so there was no reason for it to have been denied when we tried on the app we were told to use. It seems more like a local vacation spot not for visitors from other countries. You get what you pay for here. Worth spending the extra money for a better experience. The views were great.