What a fantastic stay at Best Western Plus Cairn Croft! From the moment we arrived, Victoria in hospitality went above and beyond to make us feel welcome. She was incredibly kind, helpful, and truly made our experience even more enjoyable. The location is absolutely perfect—just minutes from Niagara Falls! It's close enough to easily enjoy all the attractions, restaurants, and excitement, yet far enough away to escape the crowds and enjoy a peaceful night's rest. The hotel was spotless, comfortable, and very well maintained. We were impressed with the cleanliness throughout the property and appreciated the friendly atmosphere. If you're planning a trip to Niagara Falls, we highly recommend staying here. We would gladly stay here again on our next visit!

If I could give this hotel 0 stars, I absolutely would. This has easily been one of the worst hotel experiences I’ve ever had. From the moment we arrived, there were issues. The shower curtains in the bathroom were visibly dirty, and when we brought it to the staff’s attention, we were simply told they were “just stains.” That response was unacceptable. If they’re stained and look dirty, replace them. Guests should not have to use facilities that appear unclean. Things only got worse from there. The next morning, we left for Buffalo around 9 a.m. and returned around 2 p.m. When we got back, our room had not been cleaned at all. The beds were untouched, the bathroom was still dirty, and the garbage was exactly where we left it. To make matters worse, the Do Not Disturb sign was not on our door, so there was no reason for housekeeping to skip our room. We complained, and staff assured us someone would come clean it. When we returned later, the only things that had been done were making the beds and removing the garbage. The bathroom was still dirty, and the room clearly had not been properly cleaned. On top of all of that, there were small flies constantly flying around the room during our stay. The worst part was waking up and finding a bug in the room. At that point, it became clear that cleanliness was not a priority here. No guest should have to deal with insects in their room while staying at a hotel. I rarely leave reviews, even when a hotel isn’t perfect, but this experience was frustrating enough that I felt compelled to speak up. What’s even more disappointing is seeing reviews from years ago describing the exact same problems. You would think that after years of receiving the same complaints, management would have taken steps to improve things, but clearly that has not happened. I would not recommend staying here. Cleanliness and customer service are basic expectations at any hotel, and unfortunately, this place failed miserably at both.

This hotel was great! Both my kids really enjoyed this hotel. The chlorine in the pool was strong that both my kids got rashes. The atmosphere was excellent we loved how it felt like we were away at our own getaway. We stayed in the upper level of the poolside. The kids enjoyed the play area as well and the arcade. Also the restaurant had amazing food and service. We will definitely be back! We left something in our room too after we left and they were great in helping us getting it back to us.

Disappointing stay – Zero housekeeping -Not a safe or welcoming environment for families. We chose this hotel because it features a nice pool and great playgrounds for children, but unfortunately, the overall environment and poor service ruined our family stay. From the moment we arrived, the front desk check-in experience was incredibly cold and unwelcoming. This lack of hospitality continued at breakfast, where the staff were consistently unfriendly. We requested room cleaning, they refilled soap, toilet paper and towels, but the beds were left unmade and the carpets were covered in crumbs. It looked like no one even entered. The biggest issue, however, was safety. Despite having great kids' amenities, the property—both inside and outside—was consistently full of intoxicated men. It created an environment where my children felt unsafe, which completely defeated the purpose of booking a family-friendly hotel. To top it off, on our last morning, we asked for our breakfast to-go. They packed it with a single, tiny cup of coffee. When we asked for a second cup, the staff refused and told us we would have to pay extra. Their explanation was that "it is more expensive to eat in the restaurant, which is why refills are only free if you sit down." Charging a departing guest for a basic refill after a disappointing stay felt incredibly petty and rigid. We will not be returning and cannot recommend this place to other families.

We came here for a short getaway and had a comfortable stay. The hotel has an arcade and indoor playground, keeping our kids entertained and happy. The pool was another highlight it was clean, well maintained, and open from 9am to 10pm giving us plenty of time during the day. The atmosphere was family friendly and relaxing. I highly recommend this hotel to families looking a comfortable and enjoyable stay.