Overall Ratings & Reviews SpringHill Suites by Marriott Richmond North/Glen Allen

UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!

Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.

The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.

Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.

Rundown. Understaffed. Over priced. We stayed 3 nights and received NO HOUSEKEEPING. I asked for Kleenexes and was told "yeah we're out. waiting for more" The breakfast was sub-minimal. The room was old and weird.

This is our favorite place when we come to Richmond to visit our family. Our home away from home.

Was ok, definitely nothing fancy. Had to change rooms because the first smelled like marijuana. Front desk and breakfast staff were very pleasant though.

One of the worse hotels we stayed at over the past 20 years. Issues- lighting not working, old bathroom with some mold in tile bath tub. Yes old bathtub and shower, spotted wall, no tissues, sink faucet very loose, Can’t believe Marriott puts its name on this hotel.

Good location but the indoor pool was cold so that was disappointing and there was animal hair all over the bathroom floor.

Black mold in bathroom. Only 3 towels left for 4 people. No tissues. Refrigerator did not work.Pool was cloudy and smelled like fish. People smoking pot next door, odor came into our room.

We stayed on the first level (not by choice) at the very end of the hallway (again, not by choice) right next to the side exit of the hotel. The lock on the door was broken, which meant that anyone could've entered the hotel from that exit without a key card. When we brought it up to the person at the front desk (more than once), we were told that it would be fixed, and during the five days that we were there, it wasn't. Perhaps if your staff treated this hotel like their own home, then safety would be more of a priority, and not just a request.

Coming in the room it was excellent. Could have used more lighting in certain areas. I moved the night stand to hook up my phone charger and I saw a sticky mouse trap. Went to the other side of the bed and moved the other night stand and saw a second mouse trap. This was kind of disgusting

After reading a couple of reviews that said the beds are comfortable we found that they were not comfortable. The bed we had was definitely worn and clearly had a dip on one side (the side most easily accessible and so likely the side single travelers use). It was not comfortable for either of us to sleep in. And the pillows were so soft that my husband ended up with a crick in his neck each morning. It had a decent kitchen area with microwave, bar sink and small refrigerator. Despite hosting both national wheelchair basketball championship competitors and high school volleyball teams our room was quiet. The one noise problem was a constant drone from the bathroom. We made sure that our fan was off but there was still a constant drone like a fan was on all of the time.

Cleanliness at this hotel needs improvement. Checked out early due to carpets not being properly vacuumed, rooms not being clean.

Great place to stay. I highly recommend this location. I will be back!!

A bit run down. No additional security to entering the side doors or riding up in the elevator. Room was sketchy, couch was dirty and could hear everything from hallway

Easy check in. Clean No listings of breakfast times, tv channels, WiFi login, quiet time, or listings of restaurants/gas stations. This info could be given at checkin. I was on the second floor, sounded like people in rooms across from each other didn’t care how loud they were. Their kids were running up & down the corridor until a woman told them they were to loud & were disturbing other people.this was about 10:30 pm.

We had six rooms. All the rooms were dirty. One room had roaches; three rooms had ants. One room's door did not close properly. In three of the rooms, the lights did not work. The front desk staff were very nice. However, the general manager was very disrespectful and disregarded what happened. The hotel was falling apart.

Excellent

The property could benefit from some upgrading. The ceiling in our room was wet