After paying full price for this weekend stay, we found the hotel overrun by guests (with their children and dogs) taking advantage of cheap off season dinner, bed and breakfast deals. Despite a relatively late check in time of 4pm, we and many other guests found that the rooms were not ready. As a result we could not make planned use of the facilities, and almost missed pre-booked spa treatments. Eventually gained access to our room at 6.30pm. Room was very shabby. We were kept waiting for 45 minutes to get our menus at a pre booked dinner in one of the hotel restaurants. All very disappointing and certainly not the luxury five star stay that the advertising would suggest.

Great rooms and location. Breakfast wasn’t what we expected as looked like lack of staff to replenish items. Also cooked to order items were not the best.

Very disappointing stay. The staff member who checked us in failed to smile, our sea view room had a skip right outside the window, someone else’s food bill was put on our bill (we didn’t even visit the restaurant in question), when we brought this up at check-out we were promised this would be removed. Their food bill is still showing on my account days later and the hotel have failed to reply to my email regarding this. Hotel lacks atmosphere and having to book slots for swimming is a farce. Don’t waste your time staying here, it’s not up to standards of other 5 star hotels! The Old Course is far better!

We very much enjoyed our 2-night stay at the Fairmont in late November. Location is stunning, in close proximity to the sea and accessible coastal path. Our room was large and very comfortable and well furnished. All staff we encountered were extremely helpful, particularly Emma /Emily on reception (who dealt efficiently with a room booking discrepancy caused by Expedia) and Alex on Concierge. Breakfast buffet was excellent, with a la carte options and egg station. Swimming pool was large with a well organised booking system. The spa lived up to expectation. The golf practice facilities were very good and open to all residents. Unfortunately I didn’t get to play the golf courses on site as planned owing to the weather, but they looked scenic and well maintained. There is a regular shuttle bus service into historic St Andrews town, which is a few miles away. Would definitely stay there again.

Restaurant we booked was closed, despite reconfirming via email. Replacement meal was bar food, and service was very slow.

Room was fantastic as usual but unfortunately the on site Italian restaurant is lacking on portion size and is reasonably the only option unless you want to eat at the bar or in your room. The spa very few towels available and it was a rush of people to get one once they restocked them 6 at a time. Stayed last year and the ground floor restaurant was amazing but this now only serves breakfast and lunch, a bizarre decision. The sports bar looks quite run down now. The overall options for a someone not drinking alcohol were very small, pretty much fizzy drinks. Staff in the bar weren't entirely welcoming and pretty much ignored everyone.

Spa - could not believe for a 5 star hotel that you had to book a slot to use pool and spa! Given a 45 minute slot but no monitoring of that once in. Changing rooms were not great, dirty towels lying everywhere, lockers old and several not working. Facilities themselves were poor. Steam room appeared to have mold on tiles and steam coming out of a pipe in the wall with no cover over it or warnings beside it - dangerous. Room was of a good standard, all main surfaces were clean however, the surfaces not so obvious were not clean or dusted - table lamps, top of bed head etc. Staff - were all lovely and very polite. Food - was pretty poor. Breakfast - eggs not cooked through, pancakes stone cold, tea cold, 2nd pot far too strong even for me, 3rd pot too strong again, so gave up on that. Dinner in bar - fish & chips were not good, chunky chips slightly hard and fish was soggy. Not somewhere I would return to or recommend.

The room and service was great, top quality. I do recommend booking at the restaurants as the hotel says as they are full.

Good room, but it needed dusted! Everything very happy with.

Excellent service, professional staff. Food was great

Lovely and clean Friendly staff who were courteous and professional

Fantastic stay with amazing service.

Great hotel

Ran out of Smoked salmon on our second day breakfast as nice with scrambled eggs. Bar prices a bit high but as expected for 5 star rating. Lovely comfortable room upgraded to sea view which was nice. Problem trying to turn down the room thermostat, fortunately we could open the window. Hotel beautifully decorated for Christmas with trees everywhere! Very cosy hotel

Staff was fantastic

The room was beautiful, the hotel itself is fantastic and the staff are so attentive and friendly. Will definitely be back

Staff very friendly and helpful

Evening dining options were

Everthing was outstanding. Staff were friendly, the hotel gave my son a teddy for his first time visiting which he loves and we got cakes in the room for my wife’s birthday. Cannot fault anything

The hotel was excellent, my only complaint is the mattress was very soft and in the bathroom the moisturiser didn't match the shower gel and shampoo etc. will definitely return!