Overall Ratings & Reviews Four Points by Sheraton Charlotte - Lake Norman

Enjoyed my stay, would definitely book again !

Wish it weren’t so secluded and in the dark.

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.

Was ok

The hotel offers a pleasant stay, but it would be great if they could consider cleaning the rooms daily. Additionally, checking in with guests about their needs for towels or other essentials could enhance the overall experience.

Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day. The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.

It was nice to stay

Excellent staff, very clean and just an overall nice hotel.

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.

Staff was amazing and went above and beyond

Izzy was awesome! Thank you for everything!

The wifi was unusable for basic internet use and the fire alarm went off in the middle of the night.

I loved my stay here and everyone was so helpful and friendly. I had an extended stay due to some unfortunate circumstances with my place getting ready, but they made it a very pleasant time. You won’t regret staying here at all!

Ugh could be better. When I arrived the door to get in the hotel was jammed. The hostess let me in and she checked me in no issues. The room I booked was a queen. When I got to the room it was a room connected to another and since I was solo I did not want to be connected. I requested another room and was able to relocate with no issues. But the cleanliness of the room and just overall hotel needs some real TLC. I didn’t notice until the next morning how dirty the comforter was. It was even crumbs in the bed. Which made me question how often they changed the sheets. The breakfast was subpar. Food was not warm I had to reheat it in the microwave in my room. One staff remember was cursing at her mom about a guest. Which was awkward to hear as I was making my coffee. Would I stay again…no.

Very nice. Friendly staff. Nice breakfast.

Was great except the heater fan noisy couldn’t sleep. The pool heater wasn’t working water was very cold but hopefully that will be fixed before our next visit.

The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.

Wonderful!

Cleaning staff were rude but up front desk were very polite.