Property needs some TLC including redecorating and minor repairs. Very dated decor. Pillows need replacing

We were looking for a hotel in the area and this one was significantly cheaper than other hotels in the area. Our room was clean and had coffee and tea available the only downside was in the bathroom where the shower slider was loose making it difficult to shower.

Unfortunately, upon arrival, it became immediately apparent that the property bore little resemblance to what was advertised, and the experience caused significant distress to my family. On arrival, the front of the hotel appeared derelict and closed, with no visible signage, no other guest vehicles, and a police van parked outside. After driving around the side of the building we eventually located the reception entrance, however we were alarmed by groups of intoxicated individuals loitering around the entrance, and we did not feel safe even parking our car. As we entered the hotel, two police officers were leaving the premises, which further heightened our concerns. Despite these issues, we proceeded to check in and went to view our allocated rooms (319 and 325). While walking up to the third floor, the corridors and stairwells had extremely strong and unpleasant odours. Upon entering the rooms, the following issues were evident.One room had a broken shower, with the shower head wrapped around the bath taps One room smelled strongly of cigarette smoke The rooms felt unclean and poorly maintained The rooms were clearly not representative of the photographs advertised on Expedia I returned to reception to request alternative rooms. Unfortunately, only one alternative room was available, which we gave to our daughter as she felt extremely unsafe. While returning to our car to collect our luggage, we encountered a visibly intoxicated woman with blood on her clothing

When I arrived at the hotel I found what looked like a closed down building with no other cars. I then walked round the building where I found a man urinating in the car park and found another entrance. I went to reception and rang a doorbell that was on the desk as there was no one around. 3 rings and 10 minutes later a kind young man turned up and offered to help me with my bags which was the only pleasant experience I had. He informed me that the lift was broken and just to follow the signs. The doors to the floor were wide open and 3 men were stood staring by the entrance. We walked through cigarette smelling corridors, finally found the room and slightly turned the key in a flimsy yale lock that felt unsafe and as if a small child could push it open. The room STANK and was boiling hot even though the radiators were cold. I went to open the window for fresh air and was met with used condoms and cigarette ends and screws on the ledge infront of the window. My friend then got locked in the bathroom from the inside and I had to let her out. We found cloudy water coming from the tap. On further inspection the mattress and curtains had visible blood and other bodily fluid stains on them. I was scared for my safety and decided to leave after 20 minutes and did not come back. To charge £70 for that is absolutely disgusting!!

Was given a room the first key did not work they had to find another key When we entered the room smelled like smoke so had to ask for an air freshener to try and get ride of the smell The shower only had hot water which ever tap you tired Would not recommend or stay again

Terrible dirty migrant so called hotel

Old - needs a paint

Stay for work

Good

Reception staff both during check in and check out was busy reminding to check out at 11:00am then anything else. Quite old building and facilities but kept in good condition. Could’ve done better. Staff requires more training on how to welcome and service guests rather only taunt them with exit time or to pay £20 an hour…

THIS IS A DISGRACE OF A SAID "HOTEL" rottweiler dog staying in room next door, mould everywhere, bathroom & towels grimy, actually as if towels had been used before & put back I'll be looking for a refund of these 2 bookings and we will never book this place again!

Great room lovely staff always come and stay here as feels like a home away from home

We had a large suite very comfortable and warm. Yes decor and hotel a little tired but as they say don’t judge a book by its cover! We had a comfortable stay. And would stay again, staff very friendly and helpful

The welcome was warm at the reception and my room was huge with a sitting area and bedroom space. The hotel seems to be going through a revamp. My room was very clean and well presented although the carpet showed signs of age and had some spots. I stayed because I was attending a party nearby and just needed a place to sleep. The bed was comfortable which was the most important thing.

The room was ok, bed was comfortable , tea & coffee facilities was good. Shower had little power but decent for a night or two. The downside to this hotel was the fire alarm when off 4 times , two of which woke me up .

Everything good and great staff

Our room was spacious,warm, and had a sofa. Decor is a bit tired around the hotel, but everywhere was clean. Staff were friendly and helpful. Nice breakfast cooked to order. Overall an enjoyable stay.

Very neglected needs a complete overhaul. Staff seemed either not trained or not bothered about the job. Not particularly clean and everything was old and needed replacing. We actually left after one night though we had booked for two as we really didn't want to stay there another night.

Rooms are very neglected, stained and diry carpets, walls in of repair and painting , furniture dated and tired, showers dont work , cold tap in bath not working some electrical sockets not working , i could go on and on but stay away , wouldnt book my dog to stay here

Room 1, tv not working, heating on full blast and shower had split at the root so no water coming out. Swapped for room 2 and shower was broken so then after the breakfast managed to shower in room 3 floor 3. The heating was extremely poor last night but I had given up but then. I will not spend another night there as the amenities are so shocking. Who cleans the baths and doesn’t report the broken showers???