Overall Ratings & Reviews Holiday Inn Express & Suites ACME-TRAVERSE CITY by IHG, an IHG Hotel

Overall, solid stay.

This hotel was terrible. The smell from the bathroom was so bad that we lasted about 5 minutes in the room. When we left I asked for a refund and the front desk person said I'd have to talk with Expedia. Expedia told me that I needed to get Holiday Inn to approve the reimbursement. They refused. I just called the manager and asked for a refund because we couldn't stay in the room because of the smell. She went on the attack said I had caused a scene-- I had very quietly told the front desk person that we'd be leaving because of the smell. Terrible service. Dirty/smelly room.

Mosquitoes or some close relative all over in entrance ways and steps and in dining room. Gobs. On the floor, window sills, and walls. If they had been in my room I would’ve left and demanded a refund

Room was poorly cleaned. Sheets showed signs of not being changed wit

We enjoyed our stay

N/A

One complaint would be the shower water temperature only got to luke warm. Everybody likes a hot shower and we didn’t get that.

Our “standard” room was exceptionally large, comfortable bed, nicely maintained.

As expected

Very clean rooms The breakfast was fantastic

Strong smell of smoke in our room and hallway.

Very nice hotel

The staff was very helpful whenever we needed them. Rooms are nice, mattresses new and comfortable, comforters and pillows exceptionally nice. The biggest negative is location...on the very border of town, with access via a very fast 4 lane highway (no traffic lights).

I will do Holliday Inn Express again

Close to the areas we were visiting

The staff was all very friendly, cleanings were constantly going on even testing the pool and hot tub water, the room was all redone and very modern and the breakfast was very good!! The only thing is that on their website it showed a water view from the front of the hotel and there wasnt one. But we will definitely return.

they made it clear that no favors would be done for expedia users

Nice hotel

Will stay here again. Hotel was being renovated during our stay. Room was clean, hotel was reasonably quiet. The pool was well kept with plenty of towels. The breakfast was nice with a good variety of options.

Clean and comfortable!