Overall Ratings & Reviews Extended Stay America Suites San Jose Milpitas McCarthy Ranc

Excellent

The room smells bad. I had clean by myself. Never again.

Y

We had to check out early due to roaches in the second room we were moved to because of overflowing trash and stain on sheets in the first room.

It was so so. There were 2 hotel clerks that were helpful and one that was rude. Amenities were so so. Definitely have been in better hotels.

It was the worst experience

I saw a water bottle cap from previous guests in the kitchen area. So you know it wasn’t thoroughly cleansed. Bathtub didn’t drain . So I was taking while the tub was filling up .

It was great ,my fiance found black mold under window

They don't clean the room for 2 weeks, looks ridiculous.

Walkable

Clean and convenient location

Rats in the ceiling. Building 2

One of the worst experience I’ve ever had back to back rooms first room smelled like some women’s cologne they couldn’t get rid of! Second room they put me in had droplets of blood on the floor. They need to get rid of their housekeeping, staff and start all over!

Staff was rude and unprofessional, suppose to have dishes in the room, demanding guests request what they need based on availability and staff refused to provide it when asked, no phone in room.

Good price. Everything was good except for the shower head. It was leaking.

Low quality

Convenient and clean. Front desk person was a little rude, but otherwise ok.

The heater and remote was not working

Water heater went out so had no hot water to shower....only offered "partial" refund

No hot water for showers in the morning.