Best breakfast buffet we've had in Europe. The whole facility was extremely clean and the spa was wonderful after a long day of sightseeing. Staff was very friendly and very accommodating to our requests, such as a late check out. It was a wonderful stay.

Great rooms upgrade. Very courteous and professional staffs

Clean room, friendly staff, got upgraded at no charge

Great service!

The Guest services were outstanding! We were upgraded to the five star hotel next door, the Grand Savoia…. Beautiful hotel!

Very clean room. Courteous staff.

Good breakfast with pleasant staff. Room was clean and nice size. Good central location and next to train station for easy day trips. Hotel is old but in great condition and has wonderful charm, especially the elevator. Was also nice to use the rooftop terrace and bar at the related hotel next door. Restaurant's in the area are great but the restaurant in the hotel was very nice also if you don’t want to leave. Would definitely stay again.

Just Perfect!

We were pleasantly surprised to be upgraded to the 5-star Hotel Savoia upon arrival, and our stay was absolutely fantastic. Everything—from the warm hospitality to the beautiful accommodations—made our experience unforgettable. Thank you so much for your exceptional service!

Close to the Train station, beautiful spa, 2 resturants attached with amazing food. Lovely rooms.

The dinner and service in Salgari on Sept 29 was not very good. Our server was slow and not very attentive. We were very clear with our meal choice of a pesto, green bean and potato pizza but we received a salami pizza. It took 30 minutes to receive the incorrect order and another 20 minutes for the remake. There were 2 other tables of 2 and a party of 9 in at the time. The pizza when it arrived had potatoes that looked like small hash browns maybe 2 little pieces on each slice along with random pieces of green beans and it was underdone. We saw other pizzas that were better dressed, they should reconsider the amount of product used having said that we understand that it Italy pizzas are made with less toppings that are given in North America where there are too many toppings. When it came time to pay we expressed our displeasure with the quality of the pizza and he gave us a 10% discount which was unacceptable. All the while as this was happening a gentleman who appeared to be the manager was having his meal and observing the happenings in the dining room where the service for the other guests was also slow. He was giving some direction to the server and helper but made no effort to touch tables. Very disappointing meal. Our breakfast the next day in the same restaurant was very good with a great selection of offerings. Staff was very good specific kudos to the Floor Manager Sorina who was excellent speaking to all guests…she should run the dinner service here!

Excellent hotel love the decor of the entire hotel the room the bathroom the bar seating. Beautiful

The hotel was absolutely fantastic the staff very friendly and helpful would highly recommend this hotel loved it

Helpfulness of staff

I was very impressed with the breakfast and the staff was very helpful

We booked this hotel and received a email the day before telling us we had been upgraded to the sister hotel next door The sister hotel did not disappoint with a stunning roof terrace overlooking the city and port Highly recommend these hotels for anyone going on a cruise very handy to train station/airport and cruise terminal Contact the hotel directly and they will arrange transfers for a reasonable cost

24 hour front desk service. Multi lingual staff.

Well located and clean.

I was pleased to be upgraded to the Grand Savoia hotel next door. The sister hotel is a 5 star hotel. I had a lovely room and was very pleased with my stay. I would return without question.

Très bien situé au cœur de Genova, à proximité de train et d’autres attractions. Très propre et personnel très compétent et serviable. Le petit déjeuner est exceptionnel et le personnel très courtois et aimable.